Helping our communities rebuild

Overview

In the aftermath of the storm, we’re still with you

To those impacted by Hurricane Harvey, our hearts are with you. We understand that coming back home and facing the devastation of the storm is difficult. We’re here to make rebuilding a little easier for you. On this page, you'll find loan discounts and payment deferral programs for those whose primary residence is in one of the 58 affected Texas counties. Discounts and programs are available in branch and via phone.

Visit a branch or call us at 1-800-COMPASS to learn more about these discounts and programs.

Branches

Branch status update

Because the safety of our clients and employees is our primary concern, many BBVA Compass branches in Southeastern Texas will be temporarily closed due to the impact of Hurricane Harvey. However, most branches have reopened for business.

We are making a diligent effort to inspect all closed locations to determine when customers may safely re-enter to access safe deposit boxes. Once we make this determination, we will inform you. We appreciate your patience during this difficult time.

Special Discounts

Lowering rates. Lifting hearts.

Special loan discounts for those affected by Hurricane Harvey

For those rebuilding or repairing homes

You’ve worked hard to build a home for you and your family. We can’t imagine what it must feel like returning home after the devastation, but we hope that we can help you begin to rebuild. Now through December 31, 2017, you'll receive the following discounts and features with our Construction and Renovation Permanent Loans1:

  • Save on financing costs during the 12-month construction/renovation phase with a 50 basis points (0.50%) interest rate discount
  • Save on the cost of modifying your loan at the completion of your project with a waived $500 modification fee
  • Get the right loan for your situation with the minimum renovation amount lowered to $25,000

For those seeking available funds

We know that much of what you’ve lost cannot be replaced. To help you restore some of those items that can, we’re offering loan and line of credit interest rate discounts now through December 31, 2017, to help you access the available funds you need.

 

Personal loan discount

Get a special 1% interest rate discount and potential same-day funding upon approval with a BBVA Compass Express Personal Loan.2 You’ll also receive an additional 1% interest rate discount when you auto-debit from a BBVA Compass checking account.3

 

Home equity basis points discount

Access affordable, low-interest funds when you open a second lien home equity loan or first or second lien Equity Optimizer Line of Credit (HELOC). HELOCs and home equity loans are eligible for a 50 basis points (0.50%) discount applied to the go-to-rate after expiration of any applicable introductory rate period.

For those who need to replace a damaged vehicle

It’s impossible to understand how essential your vehicle is to everyday life until it’s gone. We want to help you back on the road, so you can take care of your important needs.

Now through December 31, 2017, qualifying customers can receive a 1% interest rate discount on new and used vehicle loans and auto refinance loans when you auto-debit auto loan payments from a BBVA Compass consumer checking account.4 Minimum loan amount must be $15,000 to qualify for this special auto loan rate offer.

Payment Deferral

For our affected customers:
Because more important things are on your mind

 

Waived late fees, 0% Promo Purchase APR thru 12/31/17 (customer’s normal APR will resume after that)

Existing credit card and personal line of credit customers eligible for the Natural Disaster benefit who call 1-800-239-5175 will receive a 0% promotional APR on existing purchase balances and new purchases through December 31, 2017 (after that, customers' normal Purchase APR will resume). Any late fees will be waived upon request through December 31, 2017.5 See information for small business customers.

 

Loan payment deferral programs

If you’re a customer with a consumer loan, overdraft protection line of credit, consumer credit card, small business credit card, indirect loan, or small business loan or line of credit who anticipates payment disruptions due to disaster damage, please call 1-844-222-3862 to request deferral assistance.6

 

 

Real estate loan payment deferral programs

If you’re a consumer mortgage loan or home equity customer who anticipates payment disruptions due to disaster damage, please call 1-844-222-3862 to request deferral assistance.7

 

Loan payment assistance

We understand that making real estate loan, installment loan, or credit card payments may be difficult at this time. Please speak with us today about loan payment assistance options.

 

Flood and hazard insurance

If you have property damage due to Hurricane Harvey, including homeowners insurance and flood insurance claims, we are here to help.

“We will be here for the people of Houston and throughout this state, which has a spirit that cannot be bowed even in times of great suffering like this. We’re all witnessing that spirit now, and our efforts today and the donations we announced are but one part of what we’ll do to honor it.”

BBVA Compass CEO Onur Genç

Details you need to make a smart decision

1 All loans and lines of credit are subject to program and promotion eligibility (see below), collateral (when applicable) and underwriting requirements, and approval, including credit approval. Offers are available on applications submitted through December 31, 2017. For eligible properties in a designated severe storm disaster area, the 50 basis point interest rate discount (1) will apply only during the 12 month construction/renovation phase; and (2) will reduce the applicable margin for the 12 month construction/renovation phase variable interest rate.

2Offer available through December 31, 2017, unless otherwise noted. All loans are subject to eligibility, underwriting, and approval, including credit approval. The offered APR will vary based upon creditworthiness, loan amounts, term length, and amount of Interest Surcharge. Rates and terms are subject to change without notice.

3APR: Annual Percentage Rate. Loans are subject to eligibility, underwriting, and approval, including credit approval. The offered APR will vary between 6.15% and 35.06% APR based upon creditworthiness, loan amounts, term length, and amount of Interest Surcharge. Quoted APRs do not include interest rate discounts. Enrollment in auto-debit loan payments from a BBVA Compass checking account is required to receive a 1.00% interest rate discount and the BBVA Compass Checking Account must be opened prior to the loan being finalized. Enrollment in the Premier Personal Banking Program at the time the loan is finalized is required to receive the 0.25% interest rate discount. Loan term, loan amount and APRs may vary if originated in a branch. An unsecured term loan may not be originated for any applicant who has originated or been declined for an unsecured term loan with BBVA Compass within six (6) months of the date of the new application or who currently has two or more active unsecured term loans with BBVA Compass.  

Additional Interest Surcharge payable at closing:

  • If loan is between $2,000 - $9,999, then a $60 interest surcharge applies.
  • If loan is $10,000 or greater, then a $120 interest surcharge applies.

Interest surcharges will be withheld from loan proceeds.

Payment Example:

A 12 month loan of $2,000 at an APR of 35.06% will result in 12 monthly payments of $193.98 and an interest surcharge of $60 payable at closing.

4 All auto loans are subject to eligibility, underwriting, collateral requirements and approval, including credit approval. The 1.00% auto-debit discount applies to employees and victims whose primary residence is in a designated disaster area. In order to qualify for the 1.00% auto debit rate discount associated with this offer, a BBVA Compass consumer checking account must be opened prior to the auto loan being finalized and the auto loan payment must be auto-debited from the BBVA Compass consumer checking account. Applicants who do not have their auto loan payment auto-debited from a BBVA Compass consumer checking account will receive the standard auto loan rates. No other discounts will apply in addition to this special auto-debit discount. Minimum loan amount must be $15,000 to qualify for this special auto loan rate offer.

5 Promotional credit card offers and personal line of credit offers are available through December 31, 2017 to existing consumer credit card customers and consumer personal line of credit customers located in the areas affected by Hurricane Harvey, as designated by BBVA Compass. Please contact BBVA Compass for a full list of eligible affected areas. Customers must still make payments to avoid delinquency. Except as otherwise stated in the offer, all existing credit card products’ rates, terms and conditions apply.

6The granting of deferrals is subject to account review and approval. Finance charges will continue to accrue on the unpaid balance of the loan at the contract rate. By deferring one or more installments, you will pay more finance charges than originally disclosed. 

7The granting of deferrals is subject to account review and approval. Each situation will be evaluated on an individual basis. In some instances, a payment deferral for up to three months may be granted. Payment deferrals on any mortgage with an escrow account will require payment of the escrow portion during the deferral period. If the customer experiences a total loss of their home, they will likewise be advised to contact their insurance company and FEMA at 1-800-621-3362 for temporary housing if needed. Finance charges may continue to accrue on the unpaid balance of the loan at the contract rate. By deferring one or more installments, you may pay more finance charges than originally disclosed.