Email Fraud Security Tips 

Customers of many financial services companies, including BBVA Compass, have been targeted by fraudulent e-mail and Internet scams. 

These scams attempt to illegally obtain your personal and account information. For customers who receive suspicious emails:

  • Do not follow any of the instructions in the e-mail
  • Do not click on any of the links in the e-mail

Recognizing fraudulent emails

Fraudulent e-mails may include the following requests as well as others not listed below:

  • Notices to "update" or "verify" your account
  • Notices to correct "problems" with your account
  • False warnings that claim to require your response
  • Threats to deny access to your account if you do not respond
  • Surveys requiring account information so you can receive a reward
  • False employment opportunities requiring payment and personal information to apply

Steps to take if you receive a suspicious or obviously fraudulent email

BBVA Compass will never ask you to submit your account or credit card information through an unsolicited e-mail.

  • If you think you have received and opened a fraudulent e-mail, immediately notify BBVA Compass Customer Service at 1-800-273-1057. Call the customer service number listed on your account statement if you receive an e-mail or call from someone who says he or she represents BBVA Compass.
  • Do not respond to emails that appear to be phishing. Learn more about phishingDo not click on any of the links in the message. Instead, please forward it to us immediately at fraud.us@bbva.com
  • After forwarding the suspicious e-mail, delete it from your inbox. Your report will help us in investigating e-mail fraud.

Tips to avoid falling prey to fraudulent emails

  • Know the sender. Open e-mails only when you know the sender. Be especially careful about opening an e-mail with an attachment which could potentially contain a virus.
  • Protect your confidential information. Don't respond to any e-mail that asks for your password, pin, Social Security number or other personal information.
  • Be suspicious of any e-mail that sends you information and asks you to update or verify it.
Stay Alert

Be on guard against identity theft and fraud with alerts. Alerts are a customizable and convenient way for you to stay on top of your account activity. 

Learn More