We Do Not Recognize Your Username/Password

Your username and password could not be validated.  This could be the result of a recent system upgrade or due to the fact that you have not signed-in to online or mobile banking recently. 

We have several options to help you resolve this issue:

Option A:  Create a New Username and Password:

If you use Online Banking for your personal accounts  (not a business) please go to www.bbvacompass.com and in the upper right corner of the page select "Sign-In."  Then choose "Activate Your Online Banking."  You will be guided through a 4 step process to create a new online banking profile.  Please be prepared to provide a few pieces of information like your account number, last 4 digits of your social security number, date of birth and zip code associated with your account. If you use Online Banking for business accounts, please visit one of our branches to create a new online banking profile.

Option B:  Request a Call from BBVA Compass Customer Service

Please go to www.bbvacompass.com and in the upper right corner of the page select "Contact Us" and then click the "Request a Call" button.  Provide your name, phone number, choose "Online Banking lock out or other issue" and choose from "Schedule a call" or "Next available agent."  This option is also available in the Assistance Center section of our Mobile Banking App.

Option C:  Visit a Banking Center

You can find a local branch by visiting www.bbvacompass.com and in the upper right corner of the page select "Find a Branch" or by searching via the Mobile Banking App.