Mobile Banking Alerts

Be on guard against overspending, identity theft, and fraud

Customizable alert notifications are an easy and convenient way for you to stay on top of your account activity. Alerts will help you watch your money closely without having to sign in to Online Banking or the Mobile Banking app. With email and text alerts, you can get personalized account information whenever and wherever you want it.

Online and Mobile Account Alerts

Transcript

TODAY MONEY AND INFORMATION TRAVEL AT LIGHTNING SPEED.

So does identity theft.

Every 2 seconds someone is a victim of fraud in the U.S.

"They’re asking you to do all of this online stuff, but I don't trust that the online security is what it should be." But is avoiding technology the right answer?

BBVA Compass is leading the way to give you security with powerful tools like real-time banking with account alerts.

With BBVA’s Mobile or Online banking, simply take 2 minutes a day to sign-in, view your account balance and that day’s transactions.

It sounds simple, but it’s the single most important step you can take to give you confidence and dramatically reduce the chance of fraud.

Combine your 2 minute daily account review with our real-time banking technology.

Seventeen customizable Account Alerts can be optimized to fit your preferences any time through our mobile and online banking.

"Everything's connected all the time and Whoever thought that you would have so much power just in your pocket?"

Take control of your financial life

Begin your 2 minute a day account review and activate Account Alerts with the BBVA Compass Mobile Banking app or in Online Banking at BBVA-Compass-dot-com.

Together we can protect your finances.

That’s the power of real-time banking. And that’s banking on a brighter future.

Message and Data Rates may apply.
BBVA Compass is a trade name of Compass Bank, Member FDIC.

Available alerts:

Real-time banking alerts mean that when we know, you know.

  • Account Balance - Notifies you when your account balance goes over or under the amount you've chosen.
  • Withdrawal Confirmation - Notifies you when a single withdrawal (Cash or Debit) is equal to or greater than the amount you've chosen.
  • Deposit Confirmation - Notifies you when a deposit is equal to or greater than the amount you've chosen.
  • CD Redemption - Notifies you when your CD is redeemed.

Set periodic alerts to keep track of important regular and irregular account activity.

  • Account Summary - Notifies you daily and/or at month-end of your posted and available account balance.
  • Check Cleared - Notifies you of each check that clears your account.
  • CD Maturity Date - Notifies you that the CD will mature in 10 to 14 days.
  • Sensitive Activity - Notifies you that a new debit card or checks have been requested or that the account has been closed. This alert will not be sent for a debit card or checks requested at account opening.
  • Overdraft Protection Notice - Notifies you of all overdraft protection line of credit advances or only advances exceeding the amount you've chosen.
  • Failed Online Transfer - Notifies you that a scheduled online transfer was not processed.
  • Insufficient Funds - Notifies you when the available balance in your account has become negative. This alert will also notify you that one or more items have presented against insufficient available funds in your account. Receiving this alert does not mean that any particular item has been paid.

Stay on top of your accounts without logging in to Online or Mobile Banking.

Daily Activity Notices - Notifies you once daily if the dollar amount or number of transactions exceeds the threshold you've chosen. Daily Activity Notice alerts can be set to monitor the following:

  • Withdrawals
  • Deposits
  • CD Deposits

How to Start Your Alerts

1

Within the Mobile Banking app, select the main menu.

2

Select Alerts to access alert notifications. Here you can view, add, delete, and modify your account alerts.

3

Choose the account for which you wish to add, delete, or modify alerts.

4

Choose the alert notifications in which you would like to enroll.

5

Choose the preferred delivery option of the alerts set for that account. You may have alerts delivered to up to two email addresses and two mobile numbers.

6

Submit the changes made.


With Mobile Banking, you'll also enjoy:

  • Security
  • We understand our customers are concerned about security, which is why we have teams and technology dedicated to digital security and fraud prevention. Learn more about BBVA Compass security features and get expert tips on how to further enhance your security. Visit the BBVA Compass Security Center

  • Simple Cash Back Rewards
  • It’s simple to take advantage of your cash-back offers. Just sign in to Online Banking or the Mobile Banking app to browse your available offers, activate, and redeem your rewards. Start using Simple Cash Back℠

  • Remember Me Technology
  • Leveraging device recognition technology, Remember Me detects if you have signed in to your account on that device previously. You can select the Remember Me option to bypass entering a username every time you access the Mobile Banking app.

  • Touch ID® Integration
  • Touch ID is a seamless way to use your fingerprint as a passcode. With just a touch of a button, the Touch ID sensor will quickly verify your fingerprint and automatically sign you into our app. Just another way we make banking quick and easy.

  • And More
  • The BBVA Compass Mobile Banking app is bilingual — both an English and a Spanish version are available. Other perks include a branch / ATM locator and a Customer Service Assistance Center directly within the app.


Mobile Banking Videos

Watch the following related Mobile Banking help videos or view all.

Mobile Banking Overview
Pay Bills
Deposit Checks

Links to third party sites are provided for your convenience and do not constitute an endorsement. BBVA Compass does not provide, is not responsible for, and does not guarantee the products, services or overall content available at third party sites. These sites may not have the same privacy, security or accessibility standards.

Touch ID®, iPhone®, and App Store℠ are trademarks of Apple, Inc., registered in the U.S. and other countries.