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Make My Card FAQs

Frequently asked questions about Business Personalized Visa® Debit Cards at BBVA Compass.

What is a Personalized BBVA Compass Visa Debit Card?

It’s just like a normal debit card, except you get to choose the photo or image that appears on the card. Of course, there are image guidelines, but as long as your image complies with those basic rules, you can create a check card that’s unique to you.

How do I create a Personalized BBVA Compass Visa Debit Card?

Just go to the Design Gallery and follow the simple online instructions.

What if I’m not a BBVA Compass customer?

You will need a BBVA Compass checking account with a BBVA Compass Visa Debit Card in order to use this site to create a personalized card. Learn more about BBVA Compass checking accounts .

Can my employees design their own cards, too?

Yes, but only if the employee has the necessary checking account information to submit an image. Please note: the business’ Taxpayer Identification Number (TIN), checking account number and BBVA Compass Visa Debit Card number are required for image submission.

What if the image I submit isn’t accepted?

We’ll notify you if there’s a problem with the submitted image, and you’ll have the opportunity to submit another photo. In most cases it may be as simple as selecting an image that isn’t trademarked or under copyright. Please review the image guidelines prior to submitting an image. If you are paying to have a personalized BBVA Compass Visa Debit Card and your image is rejected, you will not be charged unless you resubmit another photo and it is accepted.

Can I change the image on my card?

Sure. And you can do it as often as you like. There is a $10 fee to change your image and have a new card issued.

Does personalizing my card change anything about my account, like my PIN number?

No. Your account, your PIN and everything else will remain the same. The only things that change are how the card looks and the expiration date since it’s based on your card issue date.

Does a personalized BBVA Compass Visa Debit Card work just like a regular Visa Debit Card?

It works exactly the same.

Have additional questions about personalizing your BBVA Compass Visa Debit Card? Just give us a call at 1-800-COMPASS.