Samsung Pay 

Overview

Pay safely, conveniently almost anywhere

Samsung Pay is one more way your BBVA Compass debit, credit, or prepaid card delivers convenience. Now, you have a simple, secure, and private way to pay at virtually any merchant where you can swipe or tap your eligible card.

Using your Samsung devices, transactions are authorized by your fingerprint or a PIN code. That way, you can rest assured of complete security – without physically swiping your card.

Get Started

How does it work?

Samsung Pay works at virtually any merchant. It’s just a matter of holding your Samsung near the business’ Point of Sale system. The two devices then exchange your payment data. It doesn’t get much simpler than that.

Sounds great. How do I get started?

Paying with Samsung Pay is easy. Getting started is quick and simple, too.

  1. Open Samsung Pay on your phone. Then select ADD CARD in the application.
  2. Take a photo of your eligible BBVA Compass card as directed. Then enter your card’s security code as requested.
  3. For security purposes, you may be asked to further validate yourself as the cardholder.
  4. You’re ready to use Samsung Pay. Or, if you need a little extra help, visit Samsung.com for easy setup instructions.

Okay, I'm now set up. How do I use it?

Equally easy.

  1. You simply use your Samsung device.
  2. If multiple BBVA Compass cards are available for use, open the application on your device and select the card you wish to use.
  3. Holding your phone next to the POS device, verify your purchase using either your fingertip or a passcode.
  4. Want to learn more? Visit Samsung.com for further help.

Can I be sure it's safe?

Absolutely. We at BBVA Compass take your security as seriously as we do your convenience. Here’s how we ensure your security:

  • Your full card number is not stored on the device, nor is it shown to the merchant
  • You have Zero Liability protection1 for promptly reported unauthorized Visa transactions
  • You are covered with 24/7 risk and fraud detection systems
  • You can get account activity alerts and view your transactions on your mobile device

FAQS

Frequently asked questions

What is Samsung Pay?

Samsung Pay is a way to pay for purchases in a secure manner with select Samsung devices. It integrates your preferred payment method Samsung Pay Wallet and allows you to make a purchase with your device utilizing a fingerprint or PIN.

Which devices have Samsung Pay?

A list of compatible devices can be found at http://www.samsung.com/us/samsung-pay/

What cards are eligible for Samsung Pay?

You may enroll your BBVA Compass Visa® consumer credit cards, BBVA Compass ClearSpend Prepaid Visa® Card, or BBVA Compass Visa® consumer or business check cards, into Samsung Pay.*

Can I enroll any other products in Samsung Pay?

Currently, no other products are eligible for Samsung Pay, but as new products are available, more information will be provided.

Where can I go to find out how to enroll in Samsung Pay?

You can find detailed instructions on how to enroll and use Samsung Pay at http://www.samsung.com/us/samsung-pay/. This will provide you detailed instruction on how to enroll, how to use Samsung Pay, and what applications support Samsung Pay.

When I use Samsung Pay, is my card number stored on my phone?

No, your card number is not stored on your phone. Your phone is provided a unique token account number specific to your device and that token is passed to the merchant instead of your card number which provides you with a more secure purchase experience.

I loaded my card but the image is different than the physical card I have in my wallet. Is this right?

Yes. There may be slight variations in the image you see from what your physical card looks like. Keep in mind, the image you see is just a representation of your card and will not impact your purchase ability.

Do my transactions post differently?

No, any purchases you make will process the same way as they currently do. You can make purchases and returns without any issues in the transaction posting to your account properly.

If I have questions about Samsung Pay and my card, who do I call?

BBVA Compass has representatives ready to answer your questions. If you have specific questions about your Samsung Pay, you may call 1-844-533-8041, and one of our customer representatives will be happy to help you.

What if my card is lost or stolen?

Samsung has very detailed instructions on how to handle a lost or stolen phone and Samsung Pay. First, if you have Find My Mobile enabled, you can follow the instructions in Find My Mobile to erase your phone. If you do not and you wish to disable your token account number, you can call BBVA Compass at 1-844-533-8041 and we will be happy to assist in disabling the ability to use Samsung Pay on your lost or stolen device.

If my phone is lost or stolen, do I have to change my physical Account Number?

No, since the physical account number is not stored on the device, you do not have to change your account number. However, you will need to disable the token account number assigned by Samsung to avoid anyone using your Samsung Pay functionality on that device.

Details you need to make a smart decision

1 Visa Zero Liability covers U.S. issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholder must notify BBVA Compass promptly of any unauthorized use. Consult BBVA Compass for additional details or visit visa.com/security. See your Visa Cardholder Agreement for further details. 

Links to third party sites are provided for your convenience and do not constitute an endorsement. BBVA Compass does not provide, is not responsible for, and does not guarantee the products, services or overall content available at third party sites. These sites may not have the same privacy, security or accessibility standards.

Please refer to the Terms & Conditions additional details on adding your BBVA Compass card to a digital wallet.

*Exceptions may apply. BBVA Compass reserves the right to change card eligibility. All cards subject to approval, which may include credit approval. 

Samsung, the Samsung logo are trademarks of Samsung Electronics Co., Ltd, registered in the U.S. and other countries. Samsung Pay is a trademark of Samsung Electronics Co., Ltd.