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Payments & Transfers: Vendor Payments

Do I need to do anything before setting up an account for Vendor Payments?

You must be enrolled to access the Vendor Payments service. To enroll, please call Customer Service at 800-273-1057, select option 1 for Online Banking, then Option 4 for ACH and Wire Services. You may also stop by your nearest BBVA Compass branch for more information.

Before setting up an account for Vendor Payments, verify or update your mobile number and email address in the Service Center before you begin the process. One-Time Security Code will be delivered via text message or email that you use during the verification process.

How do I add a payee for Vendor Payments?

When making a Vendor Payments, the payee or destination account must be a non-consumer checking, savings or money market account.

  • 1. Move your mouse over Payments & Transfers, then over Vendor Payments and click to select.
  • 2. On the Vendor Payments page, put your mouse over the Manage Accounts tab and click to select.
  • 3. If you have previously added any Vendor Payments accounts, they will be displayed on the Manage Accounts page. To add a new account, placed your mouse over the Add Account button and click to select.
  • 4. Click your mouse inside the Name On Account field, and then enter the name as it is listed on the account. You may also add an optional Nickname for the account.
  • 5. Click your mouse on the down arrow in the Account Type field. Select the account type (Checking, Savings, Money Market).
  • 6. Click inside the ABA Routing Number box and enter the nine-digit routing number for the account. You will find the routing number in the lower left-hand corner of a check or deposit slip. The Bank Name field will be populated automatically based on the routing number you have entered.
  • 7. Next, click inside the Account Number box. Enter the account number for the account you are adding. You will find the account number next to the bank routing number at the bottom of a check or deposit slip.
  • 8. Click the Next button to continue.
  • 9. In Step 2, review the account information you have entered. If it is correct, click on the Submit button. If you need to make corrections, click on the Previous button to edit your request.
  • 10. You will see an Account Added message. Click OK to return to the Manage Accounts page.
How do I make a Vendor Payment?
  • 1. Move your mouse over Payments & Transfers, then over Vendor Payments and click to select.
  • 2. On the Vendor Payments page, put your mouse over the Make Payment tab and click to select.
  • 3. Place your mouse over the down arrow in the From field and click. Select one of the available BBVA Compass accounts shown as the account from which you are making your transfer then click the Next button to continue.
  • 4. Click the down arrow in the To field. Choose the account to which you would like to send the transfer. This destination account should be an external account that is an account at another bank. Click the Next button.
  • 5. Click your mouse inside the Amount field and enter the dollar amount you would like to transfer. Click the down arrow in the Frequency field and then select how often you would like to make this transfer. If you select a frequency of more than One-Time, click in the Number of Transactions field and type in the number of transactions you would like to schedule.
  • 6. Click on the Calendar Tool icon to display the available dates that your transfer can be made. Move your mouse over the date you have chosen and click that date. If you choose a frequency of Monthly, you also have another option instead of using the calendar tool. Click on the Last Day of the Month button, then click on the down arrow and select the month you wish to start the transfers. When finished, click the Next button.
  • 7. Check the details of your transfer on the Review screen. If all of the information is correct, place your mouse over the Submit button to process your transfer request. If you need to make corrections, click on the Previous button to edit your request.
  • 8. If you are an approver for Vendor Payments, you will need to verify the transaction changes you’ve made with a One-time Security Code that will be delivered to you via text message to your mobile phone or to your Primary Email Address. Enter this code in the One-time Security Code box. Click the Submit button.
  • 9. A confirmation page will display when your transfer request has been received, and will include a reference number for your records. When finished, click OK.
How do I make multiple Vendor Payments?
  • 1. Move your mouse over the Payments & Transfers tab, and then click on Vendor Payments.
  • 2. For Step 1, click on the Make Multiple Transfers tab. Select the account from which you would like to make the payment by clicking on the down arrow next to the From box. Move your mouse over one of the accounts displayed, and then click to choose the account.
  • 3. To select the account to which you would like to make the transfer, click the down arrow next to the Select box under the TO column. Move your mouse over one of the accounts displayed, and then click to choose the account.
  • 4. Click your mouse inside the Amount field and enter the dollar amount you would like to send.

    Click on the Calendar Tool icon under the Send Date column to display the available dates that your transfer can be made. Move your mouse over the date you have chosen and click that date.
  • 5. Repeat steps 3 through 6 above for each transfer you would like to make. If you need to make more transfers, click on the Add More button. When finished entering new payments, click the Next button.
  • 6. In Step 2, if you are an approver for Vendor Payments, you will need to verify the transaction with a Security Code that will be delivered to you via text message or email to your mobile phone or to your Primary Email Address. Note that text messaging is the delivery method if you have opted in to text message alerts. Enter this code in the One-time Security Code box. Click the Submit button.
  • 7. At Step 3, a Payments Received page will display when your transfer requests have been received, and will include a reference number for your records. When finished, click OK.
How do I edit a scheduled Vendor Payment?
  • 1. Move your mouse over the Payments & Transfers tab, and then click on Vendor Payments.
  • 2. Transactions that have not been sent will be listed in the Scheduled Transactions box. Click on the Transaction Detail icon next to the transaction you would like to edit, located on the right-hand side of the transaction row. The transaction you have selected will expand and display the details related to that transaction. Please note that Transactions that require approval will not be shown in Scheduled Transactions until they have been approved.
  • 3. Move your mouse over the Edit button and click to open the Edit Payment page.
  • 4. You can change the Amount, Frequency and Send Date of the transfer in the corresponding boxes.
  • 5. When finished making any changes, click on the Next button to continue.
  • 6. In Step 2, if you are an approver for Vendor Payments, you will need to verify the transaction changes you’ve made with a One-time Security Code that will be delivered to you via text message to your mobile phone or to your Primary Email Address. Enter this code in the One-time Security Code box. Click the Submit button.
  • 7. At Step 3, a confirmation page will display when your transfer requests have been received, and will include a reference number for your records. When finished, click OK.
How do I delete a scheduled Vendor Payment?
  • 1. Move your mouse over the Payments & Transfers tab, and then click on Vendor Payments.
  • 2. Transactions that have not been sent will be listed in the Scheduled Transactions box. Click on the Transaction Detail icon next to the transaction you would like to delete, located on the right-hand side of the transaction row. The transaction you have selected will expand and display the details related to that transaction. Please note that Transactions that require approval will not be shown in Scheduled Transfers until they have been approved.
  • 3. Click on the Delete button. The Delete a Vendor Payment page will open. Click the Next button to continue.
  • 4. A Payment Deleted message will be displayed, indicating that the transaction was successfully removed. Click the OK button to return to the Vendor Payments page.
Need online banking assistance? Call us at 1-800-273-1057
Monday to Friday 7 a.m. to 10 p.m. CT
Saturday 8 a.m. to 4 p.m. CT