If you have not added a Primary Mobile Number or registered your mobile phone to receive text messages from BBVA Compass, go to Add or Change Mobile Phone Number in your Online Banking Profile through the Service Center. Enter your mobile number in the boxes, and then click on the Submit button.
Place your mouse over the blank area next to OFF next to Text Message Alerts, and then click to turn ON text messages for that number.
You should receive a text message containing the One-Time Security Code to verify your mobile phone. Enter the One-Time Security Code in the Verification Code box. Click the OK button.
Your Primary Mobile Number should now be activated and capable of receiving text messages.
You can personalize your Account Summary page by selecting the box (or boxes) you would like to display.
Your Courtesy Overdraft selections determine what options are available when an item is presented for payment against an account with insufficient funds or a negative balance. You can opt-in to permit overdrafts to be paid for ATM and Everyday Debit Card Transactions and/or Checks and Other Transactions. If you opt-in, BBVA Compass may choose to pay an overdraft, and you may incur service charges for any overdrafts that are paid. If you opt-out, items presented against insufficient funds will be declined and you will avoid any service charges associated with overdraft items being paid; however, you can still be charged fees as a result of the item being returned due to insufficient available funds.
You can order new checks through the Service Center when you sign in to Online Banking.
If an item is presented to BBVA Compass for payment within 24 hours after you place the stop payment request on that item, we may be unable to stop payment and the item may be paid.
If an item for which you placed a stop payment request is paid within the 24 hours, you must pay the amount of the check, the stop payment request fee and any other fees associated with that item.
Requests received before 11:30 p.m. CT on a business day will be processed on the same day. Requests received after 11:30 p.m. CT on any business day or any time on a non-business day, will be processed on the next business day.
Unless canceled, each Stop Payment request will remain in effect for 2 years.
You can view your Stop Payment requests by clicking on Service Center at the top of the page, then selecting Stop Payment Summary in the Stop Payments box.