Payments & Transfers: Personal Payments & Transfers

What is a Source Account?

A Source Account is an account you own and have authorization to access at another financial institution. Source Accounts can be used to transfer funds into your BBVA Compass accounts or make payments to BBVA Compass credit accounts.

Do I need to do anything before setting up a Source Account?

Before setting up a Source Account, verify or update your mobile number and email address in the Service Center before you begin the process. A Security Code will be delivered via text message or email that you use during the Source Account verification process.

How do I set up a Source Account?
  • 1. Move your mouse over Payments & Transfers, then over Personal Payments & Transfers and click to select.
  • 2. On the Personal Payments & Transfers page, put your mouse over the Manage Accounts tab and click to select.
  • 3. Click on the Source Accounts tab. If you have previously added any Source Accounts they will be displayed on the Manage Source Accounts page. To add a new Source Account, placed your mouse over the Add Account button and click to select.
  • 4. For Step 1, click your mouse inside the Name On Account field, and then enter the name as it is listed on the account. You may also add an optional Nickname for the account.
  • 5. Click your mouse on the down arrow in the Account Type field. Select the Source Account’s account type (Checking, Savings, Money Market).
  • 6. Click inside the ABA Routing Number box and enter the nine-digit routing number for the external account. You will find the routing number in the lower left-hand corner of a check or deposit slip. The Bank Name field will be populated automatically based on the routing number you have entered.
  • 7. Next, click inside the Account Number box. Enter the account number for the Source Account you are adding. You will find your account number next to the bank routing number at the bottom of a check or deposit slip.
  • 8. Click the Next button to continue.
  • 9. In Step 2, review the account information you have entered. If it is correct, click on the Submit button.
  • 10. You will see an Account Added message. Click OK to return to the Manage Accounts page.
What is a Destination Account? Do I need to do anything before setting one up?

A Destination Account is an account to which you transfer funds. Before setting up a Destination Account, verify or update your mobile number and email address in the Service Center before you begin the process. A Security Code will be delivered via text message or email that you use during the Destination Account verification process.

How do I set up a BBVA Compass Destination Account?
  • 1. Move your mouse over Payments & Transfers, then over Personal Payments & Transfers and click to select.
  • 2. On the Personal Payments & Transfers page, put your mouse over the Manage Accounts tab and click to select.
  • 3. If you have previously added any Destination Accounts they will be displayed on the Manage Destination Accounts page. Place your mouse over the Add Destination Account button and click to select. Then click on BBVA Compass account.
  • 4. Click your mouse inside the Name on Account box in the Account Information section and enter the name on the account to which you want to make transfers.
  • 5. To give your Destination Account an easy-to-remember name, click your mouse inside the Nickname box and type your nickname (optional).
  • 6. In the Account Type box, click on the down arrow, then select the type of account you are adding (Checking, Savings or Money Market).
  • 7. Next, click inside the Account Number field. Enter the account number for the Destination Account you are adding. You will find your account number next to the bank routing number at the bottom of a check or deposit slip. If you don’t own this account, you may have to get this information from the account holder. Click the Next button.
  • 8. A Security Code will be sent to you via text message or email in order to finish adding the Destination Account. It will expire in 10 minutes. Do not sign off or navigate away from the Security Code screen before entering the code.
  • 9. Enter the Security Code you received in the One-time Security Code box then click the Submit button.
  • 10. A Payee Created Successfully message will display. Click the OK button to return to the Manage Accounts page.
How do I set up a BBVA Compass Destination Account for Electronic Payments (ACH)?
  • 1. Move your mouse over Payments & Transfers, then over Personal Payments & Transfers and click to select.
  • 2. On the Personal Payments & Transfers page, put your mouse over the Manage Accounts tab and click to select.
  • 3. If you have previously added any Destination Accounts they will be displayed on the Manage Destination Accounts page. Place your mouse over the Add Destination Account button and click to select. Then click on Other Bank Account.
  • 4. Click the checkbox next to Electronic Transfer to select as the delivery method for your payments to the payee. Please note that fees will apply. Click the Next button.
  • 5. Click your mouse inside the Name on Account box in the Account Information section and enter the name on the account to which you want to make transfers.
  • 6. To give your Destination Account an easy-to-remember name, click your mouse inside the Nickname box and type your nickname (optional).
  • 7. In the Account Type box, click on the down arrow, then select the type of account you are adding (Checking, Savings or Money Market).
  • 8. Next, click inside the Account Number field. Enter the account number for the Destination Account you are adding. You will find your account number next to the bank routing number at the bottom of a check or deposit slip. If you do not own this account, you will need to obtain this information from the account holder.
  • 9. Enter the address of your Destination Account owner in the Address boxes.
  • 10. Click the Next button.
  • 11. On the Electronic Transfer (ACH) Information page, click inside the ABA Routing Number for Electronic Transfers (ACH) box. Enter the nine-digit routing number for the destination account. You will find the routing number in the lower left-hand corner of a check or deposit slip. If you don’t own this account, you may have to get this information from the account holder.
  • 12. If you have entered a valid ABA Routing Number, the Bank Name will automatically display the name of the bank related to the Routing Number you entered. Click the Next button.
  • 13. If an Intermediary Bank is required to process your transactions, click on the Add Intermediary Bank link. Enter the information for the Intermediary Bank in the associated fields. Click the Next button to continue.
  • 14. A One-Time Security Code will be sent to you via text message or email in order to finish adding the Destination Account. It will expire in 10 minutes. Do not sign off or navigate away from the Security Code screen before entering the code.
  • 15. Enter the Security Code you received in the One-Time Security Code box then click the Next button.
  • 16. A Payee Created Successfully message will display. Click the OK button to return to the Add Destination Accounts page.
How do I make Personal Payments & Transfers between my BBVA Compass Accounts?
  • 1. Move your mouse over Payments & Transfers, then over Personal Payments & Transfers and click to select.
  • 2. For Step 1, click on the BBVA Compass button in the From field. This will display the Select Account field.
  • 3. Place your mouse over the down arrow in the Select Account field and click. Select one of the accounts shown as the account from which you are making your transfer, then click the Next button to continue.
  • 4. For Step 2, move your mouse over the BBVA Compass button and click to select. Then click the down arrow in the Select Account field. Choose the account to which you would like to send the transfer. Click the Next button.
  • 5. In Step 3 you will enter the amount of your transfer. Click your mouse inside the Amount field and enter the dollar amount you would like to transfer. Click the down arrow in the Frequency field and then select how often you would like to make this transfer. If you select a frequency of more than One-Time, click in the Number of Transactions field and type in the number of transactions you would like to schedule.
  • 6. Click on the Calendar Tool icon to display the available dates that your transfer can be made. Move your mouse over the date you have chosen and click that date. If you choose a frequency of Monthly, you also have another option instead of using the calendar tool. Click on the Last Day of the Month button, then click on the down arrow and select the month you wish to start the transfers. When finished, click the Next button.
  • 7. In Step 4, you can check the details of your transfer on the Review screen. If all of the information is correct, place your mouse over the Submit button to process your transfer request. If you need to make corrections, click on the Previous button to edit your request.
  • 8. At Step 5, a confirmation page will display when your transfer request has been received, and will include a reference number for your records. For a printed copy, click on the Print Confirmation button. If you’d like to download and save the confirmation, click the Download PDF Confirmation button. When finished, click OK.
How do I make a Personal Payments and Transfers from my BBVA Compass account to an account at another bank?
  • 1. Move your mouse over Payments & Transfers, then over Personal Payments & Transfers and click to select.
  • 2. For Step 1, click on the BBVA Compass button in the From field. This will display the Select Account field.
  • 3. Place your mouse over the down arrow in the Select Account field and click. Select one of the accounts shown as the account from which you are making your transfer, and then click the Next button to continue.
  • 4. For Step 2, you will be choosing the Destination Account at another bank. Move your mouse over the Other Banks button and click to select. Then click the down arrow in the Select Account field. Choose the account to which you would like to send the transfer. Click the Next button.
  • 5. In Step 3 you will enter the amount of your transfer. Click your mouse inside the Amount field and enter the dollar amount you would like to transfer. Click the down arrow in the Frequency field and then select how often you would like to make this transfer. If you select a frequency of more than One-Time, click in the Number of Transactions field and type in the number of transactions you would like to schedule.
  • 6. Click on the Calendar Tool icon to display the available dates that your transfer can be made. Move your mouse over the date you have chosen and click that date. If you choose a frequency of Monthly, you also have another option instead of using the calendar tool. Click on the Last Day of the Month button, then click on the down arrow and select the month you wish to start the transfers. When finished, click the Next button.
  • 7. In Step 4, you can check the details of your transfer, including fees, on the Review screen. If all of the information is correct, place your mouse over the Submit button and click to process your transfer request. If you need to make corrections, click on the Previous button to edit your request.
  • 8. At Step 5, a Request Received confirmation page will display when your transfer request has been accepted, and will include a reference number for your records. When finished, click OK.
How do I make a transfer from an account I own at another bank to a BBVA Compass account?
  • 1. Move your mouse over Payments & Transfers, then over Personal Payments & Transfers and click to select.
  • 2. For Step 1, click on the Other Banks button in the From field. This will display the Select Account field.
  • 3. Place your mouse over the down arrow in the Select Account field and click. Select the account from which you are making your transfer, or the Source Account. Then click the Next button to continue.
  • 4. For Step 2, you will be choosing your BBVA Compass account to which you want to transfer. Click the down arrow in the Select Account field. Choose the account to which you would like to send the transfer. Click the Next button.
  • 5. In Step 3 you will enter the amount of your transfer. Click your mouse inside the Amount field and enter the dollar amount you would like to transfer. Click the down arrow in the Frequency field and then select how often you would like to make this transfer. If you select a frequency of more than One-Time, click in the Number of Transactions field and type in the number of transactions you would like to schedule.
  • 6. Click on the Calendar Tool icon to display the available dates that your transfer can be made. Move your mouse over the date you have chosen and click that date. If you choose a frequency of Monthly, you also have another option instead of using the calendar tool. Click on the Last Day of the Month button, then click on the down arrow and select the month you wish to start the transfers. When finished, click the Next button.
  • 7. In Step 4, you can check the details of your transfer on the Review screen. If all of the information is correct, place your mouse over the Submit button to process your transfer request. If you need to make corrections, click on the Previous button to edit your request.
  • 8. At Step 5, a confirmation page will display when your transfer request has been received, and will include a reference number for your records. For a printed copy, click on the Print Confirmation button. If you’d like to download and save the confirmation, click the Download PDF Confirmation button. When finished, click OK.
What is Popmoney®?

Popmoney is a person-to-person payment service that allows you to send money to or receive money from anyone in the United States. You can select from several different delivery speeds including Instant, Next Day and 3-Day delivery (fees may apply). Send and receive money using email, text messaging, qualified bank accounts and qualified debit cards.

How do I use Popmoney?

To find complete instructions on using Popmoney, including adding contacts, sending and receiving money, click the link inside the Popmoney box in the upper right corner of the Personal Payments & Transfers page. Then click on the FAQs link on the Popmoney main page for detailed information on how to use Popmoney.

Need online banking assistance? Call us at 1-800-273-1057
Monday to Friday 7 a.m. to 10 p.m. CT
Saturday 8 a.m. to 4 p.m. CT