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What types of accounts can I use to transfer funds?

You can transfer money between BBVA Compass accounts you own, to other BBVA Compass customer accounts, to an account at another bank, or to other people using the Popmoney service. You may also transfer money into your BBVA Compass account from an account you own at another bank.

How much can I transfer?

Customer limits vary. The maximum amount you can transfer will be listed next to the Amount box. The exact amount of money you can transfer changes, depending on how much you have transferred recently. If you are scheduling a transfer for a future date, make sure that funds are available to complete the transfer on that date.

How do I make transfers between my BBVA Compass accounts?
  • 1. Move your mouse over the Payments & Transfers tab, and then click on Easy Payments & Transfers.
  • 2. For Step 1, click on the BBVA Compass button in the From field. This will display the Select Account field.
  • 3. Place your mouse over the down arrow in the Select Account field and click. Select one of the accounts shown as the account from which you are making your transfer, then click the Next button to continue.
  • 4. For Step 2, move your mouse over the BBVA Compass button and click to select. Then click the down arrow in the Select Account field. Choose the account to which you would like to send the transfer. Click the Next button.
  • 5. In Step 3 you will enter the amount of your transfer. Click your mouse inside the Amount field and enter the dollar amount you would like to transfer. Click the down arrow in the Frequency field and then select how often you would like to make this transfer.
  • 6. Click on the Calendar Tool icon to display the available dates that your transfer can be made. Move your mouse over the date you have chosen and click that date. When finished, click the Next button.
  • 7. In Step 4, you can check the details of your transfer on the Review screen. If all of the information is correct, place your mouse over the Submit button to process your transfer request. If you need to make corrections, click on the Previous button to edit your request.
  • 8. At Step 5, a confirmation page will display when your transfer request has been received, and will include a reference number for your records. For a printed copy, click on the Print Confirmation button. If you'd like to download and save the confirmation, click the Download PDF Confirmation button. When finished, click OK.
How do I make a transfer from my BBVA Compass account to an account at another bank?
  • 1. Move your mouse over the Payments & Transfers tab, and then click on Easy Payments & Transfers.
  • 2. For Step 1, click on the BBVA Compass button in the From field. This will display the Select Account field.
  • 3. Place your mouse over the down arrow in the Select Account field and click. Select one of the accounts shown as the account from which you are making your transfer, and then click the Next button to continue.
  • 4. For Step 2, you will be choosing the Destination Account at another bank. Move your mouse over the Other Banks button and click to select. Then click the down arrow in the Select Account field. The delivery speed and fee is displayed under each account. Choose the account to which you would like to send the transfer. Click the Next button.
  • 5. In Step 3 you will enter the amount of your transfer. Click your mouse inside the Amount field and enter the dollar amount you would like to transfer.
  • 6. In Step 4, you can check the details of your transfer, including fees, on the Review screen. If all of the information is correct, place your mouse over the Submit button and click to process your transfer request. If you need to make corrections, click on the Previous button to edit your request.
  • 7. At Step 5, a confirmation page will display when your transfer request has been received, and will include a reference number for your records. For a printed copy, click on the Print Confirmation button. If you'd like to download and save the confirmation, click the Download PDF Confirmation button. When finished, click OK.
How do I make a transfer from an account I own at another bank to a BBVA Compass account?
  • 1. Move your mouse over the Payments & Transfers tab, and then click on Easy Payments & Transfers.
  • 2. For Step 1, click on the Other Banks button in the From field. This will display the Select Account field.
  • 3. Place your mouse over the down arrow in the Select Account field and click. Select the account from which you are making your transfer, or the Source Account. Then click the Next button to continue.
  • 4. For Step 2, you will be choosing your BBVA Compass to which you want to transfer. Click the down arrow in the Select Account field. Choose the account to which you would like to send the transfer. Click the Next button.
  • 5. In Step 3 you will enter the amount of your transfer. Click your mouse inside the Amount field and enter the dollar amount you would like to transfer.
  • 6. Click on the Calendar Tool icon to display the available dates that your transfer can be made. Move your mouse over the date you have chosen and click that date. When finished, click the Next button.
  • 7. In Step 4, you can check the details of your transfer on the Review screen. If all of the information is correct, place your mouse over the Submit button to process your transfer request. If you need to make corrections, click on the Previous button to edit your request.
  • 8. At Step 5, a confirmation page will display when your transfer request has been received, and will include a reference number for your records. For a printed copy, click on the Print Confirmation button. If you'd like to download and save the confirmation, click the Download PDF Confirmation button. When finished, click OK.
How do I send a Domestic Wire Transfer?
  • 1. On the Easy Payments & Transfers page, click on the Payments & Transfers tab.
  • 2. For Step 1, click on the BBVA Compass button in the From field. This will display the Select Account field.
  • 3. To select the account from which you would like to make the transfer, click on the down arrow next to the From Account box. Move your mouse over one of the accounts displayed, and then click to choose the account. Then click the Next button to continue.
  • 4. For Step 2, you will be choosing the destination account. Move your mouse over Other Banks and click the button. Then click the down arrow in the Select Account field. Choose the account to which you would like to send the wire transfer. Accounts enabled for wire transfers will be noted with (Wire Account). Click Next.
  • 5. In Step 3 you will enter the amount of your wire transfer. Click your mouse inside the Amount field and enter the dollar amount you would like to send. In the Memo field you may enter a short message the recipient will see when they receive the transfer. When finished, click the Next button.
  • 6. In Step 4, you may need to verify the transaction with a Security Code that will be delivered to you via text message to your mobile phone or to your Primary Email Address. Note that text messaging is the delivery method if you have opted in to text message alerts. Enter this code in the One-Time Security Code box at the bottom of the page. Click the Submit button.
  • 7. At Step 5, a confirmation page will display when your transfer request has been received, and will include a reference number for your records. For a printed copy, click on the Print Confirmation button. If you'd like to download and save the confirmation, click the Download PDF Confirmation button. When finished, click OK.
What is Popmoney®?

Popmoney is a person-to-person payment service that allows you to send money to or receive money from anyone in the United States. You can select from several different delivery speeds including Instant, Next Day and 3-Day delivery (fees may apply). Send and receive money using email, text messaging, qualified bank accounts and qualified debit cards.

How do I use Popmoney?

To find complete instructions on using Popmoney, including adding contacts, sending and receiving money, click the link inside the Popmoney box in the upper right corner of the Easy Payments & Transfers page. Then click on the FAQs link on the Popmoney main page for detailed information on how to use Popmoney.

Transaction Activity

What are Scheduled Transactions? Posted Transactions?

Scheduled Transactions have been received by the bank but not processed. Posted Transactions have been processed and completed. Posted Transactions cannot be changed or canceled.

How much transaction history is available?

Transaction history is stored for 16 months. You can view transactions that have been scheduled but not sent in the Scheduled Transactions box on the Transaction Activity page. In the Posted Transfers box you will find a list of your past transactions that have already been processed or posted to your account. Transactions from the last 30 days are automatically shown. To view transactions older than the past 30 days, click on the View More Transactions button at the bottom of the Posted Transactions box.

How do I search for transactions?
  • 1. Move your mouse over the Payments & Transfers tab, and then click on Easy Payments & Transfers.
  • 2. Click on the Transaction Activity tab to open the Scheduled Transactions and Posted Transaction boxes.
  • 3. In the Posted Transactions box, place your mouse over the Search button. The Search options will automatically expand.
  • 4. You can search for transactions by a specific date, date range, check number or amount. Enter or select your search information in the appropriate box, then click the Search button. Your search results display.
  • 5. Click on Cancel to return to your normal transaction display.
Why can't I edit or delete a scheduled transaction?

If a scheduled transaction has started processing, you will no longer be able to change that transaction nor delete it.

Why is a transfer request not showing up in Scheduled Transactions?

The transfer may have already processed. See if the transaction is located in Posted Transactions by clicking on the Transaction Activity tab. If the transaction you are looking for is not being displayed, the transfer request was never received.

What are the different transaction status types?

Scheduled - A transaction request has been received and will be processed on date(s) selected.

Processing - The transaction is on its way and cannot be modified or deleted.

Processed - The transaction has been successfully processed.

Posted - The transaction has been successfully processed and has posted.

Cancelled/Stopped - The transaction has been cancelled by the user or by the system. If any money has already been taken out of an account, it will be returned.

Failed/Expired/Returned (Popmoney) - A transaction that has not successfully processed due to one of the following reasons:

  • The recipient is unable to validate access to the mobile phone as provided by the sender.
  • Funds could not be deposited into the bank account provided by the recipient.
  • There are insufficient funds in the account.
  • Recipient did not accept/deposit payment within the allowable timeframe.

On Hold (Popmoney) - The payment was placed on hold because the sender failed verification when attempting to schedule the payment. Please call 1-800-273-1057 to remove the hold.

Manage Accounts

What is a Source Account?

A Source Account is an account you own and have authorization to access at another financial institution. Source Accounts can be used to transfer funds into your BBVA Compass accounts or make payments to BBVA Compass credit accounts.

What is a Destination Account?

A Destination Account is an external bank account to which you transfer funds.

Do I need to do anything before setting up a Source Account?

Before setting up a Source Account, verify or update your mobile number and email address in the Service Center before you begin the process. A One-time Security Code will be delivered via text message or email that you use during the Source Account verification process.

How do I set up a Source Account?
  • 1. Move your mouse over Payments & Transfers, then over Easy Payments & Transfers and click to select.
  • 2. On the Easy Payments & Transfers page, put your mouse over the Manage Accounts tab and click to select.
  • 3. Click on the Manage Source Accounts link. If you have previously added any Source Accounts they will be displayed on the Manage Source Accounts page. To add a new Source Account, placed your mouse over the Add Account button and click to select.
  • 4. Click your mouse on the down arrow in the Type field. Select the Source Account's account type (Checking, Savings, Money Market).
  • 5. Click your mouse inside the Name On Account field, and then enter the name as it is listed on the account. You may also add an optional Nickname for the account.
  • 6. Click inside the Routing Number box and enter the nine-digit routing number for the external account. You will find the routing number in the lower left-hand corner of a check or deposit slip.
  • 7. Next, click inside the Account Number box. Enter the account number for the Source Account you are adding. You will find your account number next to the bank routing number at the bottom of a check or deposit slip.
  • 8. Click the Next button to continue.
  • 9. A One-Time Security Code will be sent to you via text message or email in order to finish adding the Source Account. Note that text messaging is the delivery method if you have opted in to text message alerts. It will expire in a few minutes. Do not sign off or navigate away from this screen before entering the code.
  • 10. Enter the code you received in the One-Time Security Code box. Click Continue.
  • 11. Two small test deposits will be made to your Source Account and one withdrawal for the sum of those two deposits. The deposits and withdrawal will appear on your account statement from your bank (either online or mailed to you) with ACCTCONFRM or some similar wording in the description. It may take up to 48 hours to receive these verification transactions.
  • 12. When you receive the test deposit information, go to the Manage Source Accounts page, and click on the Verify icon for Source Account you set up earlier.
  • 13. Click your mouse inside the First Test Deposit box and enter the first deposit in the Deposit Amount box.
  • Click your mouse inside the Second Test Deposit box and enter the second deposit amount in the Deposit Amount box.
  • 15. Click the Continue button. You will see an Account Verified message if you have successfully entered the verification information. Click OK.
Do I need to do anything before setting up a Destination Account?

Before setting up a Destination Account, verify or update your mobile number and email address in the Service Center before you begin the process. A One-Time Security Code will be delivered via text message or email that you use during the Destination Account verification process.

How do I set up a Destination Account?
  • 1. Move your mouse over Payments & Transfers, then over Easy Payments & Transfers and click to select.
  • 2. On the Easy Payments & Transfers page, put your mouse over the Manage Accounts tab and click to select.
  • 3. Click on the Manage Destination Accounts link. If you have previously added any Destination Accounts they will be displayed on the Manage Destination Accounts page. To add a new Destination Account, place your mouse over the Add Account button and click to select.
  • 4. Click your mouse inside the Name on Account box in the Personal Information section and enter the name to which you want to make transfers.
  • 5. To give your Destination Account an easy-to-remember name, click your mouse inside the Nickname box and type your nickname.
  • 6. Enter the address of your Destination Account owner in the Address boxes (optional).
  • 7. In the Bank Information section, click inside the Routing Number box. Enter the nine-digit routing number for the destination account. You will find the routing number in the lower left-hand corner of a check or deposit slip. If you don't own this account, you may have to get this information from the account holder.
  • 8. If you have entered a valid Routing Number, the Bank Name box should automatically display the name of the bank related to the ABA Routing Number you entered in Step 7.
  • 9. Next, click inside the Account Number field. Enter the account number for the Destination Account you are adding. You will find your account number next to the bank routing number at the bottom of a check or deposit slip. If you don't own this account, you may have to get this information from the account holder.
  • 10. Move your mouse over the down arrow in the Type box and click to display account types. You can choose Checking, Savings or Money Market. Move your mouse over your choice then click.
  • 11. Click the Continue button.
  • 12. A Security Code will be sent to you via text message or email in order to finish adding the Destination Account. Note that text messaging is the delivery method if you have opted in to text message alerts. It will expire in 10 minutes. Do not sign off or navigate away from the Security Code screen before entering the code.
  • 13. Enter the Security Code you received in the Verification Code box then click the Continue button.
  • 14. A Destination Account saved message will display. Click the OK button.
How do I set up a Destination Account for a Personal Domestic Wire Transfer?
  • 1. Move your mouse over Payments & Transfers, then over Easy Payments & Transfers and click to select.
  • 2. On the Easy Payments & Transfers page, put your mouse over the Manage Accounts tab and click to select.
  • 3. Click on the Manage Wire Accounts link. If you have previously added any Destination Accounts they will be displayed on the Manage Destination Accounts page. To add a new Destination Account, place your mouse over the Add Account button and click to select.
  • 4. Click your mouse inside the Name on Account box in the Personal Information section and enter the name to which you want to make transfers.
  • 5. To give your Destination Account an easy-to-remember name, click your mouse inside the Nickname box and type your nickname.
  • 6. Enter the address of your Destination Account owner in the Address boxes (optional).
  • 7. In the Bank Information section, click inside the Routing Number box. Enter the nine-digit routing number for the destination account. You will find the routing number in the lower left-hand corner of a check or deposit slip. If you don't own this account, you may have to get this information from the account holder.
  • 8. If you have entered a valid Routing Number, the Bank Name box should automatically display the name of the bank related to the ABA Routing Number you entered in Step 7.
  • 9. Next, click inside the Account Number field. Enter the account number for the Destination Account you are adding. You will find your account number next to the bank routing number at the bottom of a check or deposit slip. If you don't own this account, you may have to get this information from the account holder.
  • 10. Move your mouse over the down arrow in the Account Type box and click to display account types. You can choose Checking, Savings or Money Market. Move your mouse over your choice then click.
  • 11. If you would like to add any additional information about the transfer, such as instructions for the payee, enter in the Additional Information box. There is a 149 character limit for your message.
  • 12. Click the Continue button.
  • 13. A Security Code will be sent to you via text message or email in order to finish adding the Destination Account. Note that text messaging is the delivery method if you have opted in to text message alerts. It will expire in 10 minutes. Do not sign off or navigate away from the Security Code screen before entering the code.
  • 14. Enter the Security Code you received in the Verification Code box then click the Continue button.
  • 15. A Destination Account saved message will display. Click the OK button.
Need online banking assistance? Call us at 1-800-273-1057
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