Entitlements allow Primary Administrators (PA) and Secondary Administrators (SA) to create users and assign permissions for a Business Online Banking profile. Permissions allow users to take advantage of the small business account functionality provided in Online Banking. A PA can create and manage SAs and Entitled Users (EU). An SA can create and manage EUs. An EU will have permissions to access functionality that are assigned by the PA or an SA. An EU cannot create other users or modify permissions.
The Primary Administrator (PA) is responsible for oversight of functionality, transactions, assigning user roles and permissions for the business account profile. The PA has total approval authority for all transactions. The client must assign a PA to the account upon origination of their Business Online Banking profile. The PA will always have full permissions for all aspects of Business Online Banking for the client. The PA does not have to be the owner or signer on the account(s). The PA is responsible for adding new users as Secondary Administrators or Entitled Users for the account profile. There can be only one Primary Administrator per profile.
The Secondary Administrator (SA) is designated by the PA. The SA can have all of the permissions of the PA, with the exception of editing or deleting their own permissions, as well as those of the PA. The SA can add new users as Entitled Users for the account profile. New users set up by the SA can only have entitlements and permissions up to those that the SA has been granted by the PA. An SA cannot designate additional SAs. There can be an unlimited number of Secondary Administrators.
The Entitled User (EU) can be designated by both the PA and the SA. The EU can be assigned access to certain account details and given the ability to perform certain transactions and activities. This role can be revoked or reassigned by the PA or an SA. There are no limits on the number of EUs that can be designated.
If an account profile requires a new PA, an authorization change form must be requested by the account signer by contacting Customer Service at 800-273-1057 or at your local BBVA Compass branch. This change authorization form must be filled out to demote or delete a current PA, and assign a new one to the profile.
Only PAs and SAs will be allowed to add or edit user accounts.
Only Primary and Secondary Administrators can grant permissions. The Secondary Administrator can only grant permissions to Entitled Users which have been granted by the Primary Administrator.
Transaction Limits are set through Permissions. The only Permissions which have transaction limits are: Transfers Within Bank, Employee/Individual Payments, Business Payments and Business Domestic Wires. A Primary Administrator can set transaction limits for Secondary Administrators and Entitled Users. Secondary Administrators can set transaction limits for Entitled Users they have created. An SA can entitle limits equal to or less than those limits for which they themselves are entitled.