BBVA Compass Android Pay®

 

Frequently Asked Questions

What is Android Pay?

Android Pay is a way to pay for purchases in a secure manner with select Android devices. It integrates your preferred payment method Android Pay Wallet and allows you to make a purchase with your device utilizing a fingerprint or PIN.

Which devices have Android Pay?

A list of compatible devices can be found at https://www.android.com/pay/

What cards are eligible for Android Pay?

You may enroll your BBVA Compass Visa® consumer credit cards, BBVA Compass ClearSpend Prepaid Visa® Card, or BBVA Compass Visa® consumer or business check cards, into Android Pay.*

Can I enroll any other products in Android Pay?

Currently, no other products are eligible for Android Pay, but as new products are available, more information will be provided. 

Where can I go to find out how to enroll in Android Pay?

You can find detailed instructions on how to enroll and use Android Pay at https://www.android.com/pay/. This will provide you detailed instruction on how to enroll, how to use Android Pay and what merchants and applications support Android Pay.

When I use Android Pay, is my card number stored on my phone?

No, your card number is not stored on your phone. Your phone is provided a unique token account number specific to your device and that token is passed to the merchant instead of your card number which provides you with a more secure purchase experience.

I loaded my card but the image is different than the physical card I have in my wallet. Is this right?

Yes. There may be slight variations in the image you see from what your physical card looks like. Keep in mind, the image you see is just a representation of your card and will not impact your purchase ability.

Do my transactions post any differently?

No, any purchases you make will process the same way as they currently do. You can make purchases and returns without any issues in the transaction posting to your account properly.

If I have questions about Android Pay and my card, who do I call?

BBVA Compass has representatives ready to answer your questions. If you have specific questions about your Android Pay, you may call 1-844-533-8041, and one of our customer representatives will be happy to help you.

What if my phone is lost or stolen?

Android has very detailed instructions on how to handle a lost or stolen phone and Android Pay. First, if you have Find my Android Device Manager enabled, you can follow the instructions in Android Device Manager to erase your phone. If you do not and you wish to disable your token account number, you can call BBVA Compass at 1-844-533-8041 and we will be happy to assist in disabling the ability to use Android Pay on your lost or stolen device.

If my phone is lost and stolen, do I have to change my physical Account Number?

No, since the physical account number is not stored on the device, you do not have to change your account number. However, you will need to disable the token account number assigned by Android to avoid anyone using your Android Pay functionality on that device.

Details you need to make a smart decision

*Exceptions may apply. BBVA Compass reserves the right to change card eligibility. All cards subject to approval, which may include credit approval.

Android, the Android logo are trademarks of Google Inc., registered in the U.S. and other countries. Android Pay is a trademark of Google Inc.