Bill Pay Guarantee

  Thanks to the Bill Pay Guarantee, you can be assured that your electronic payments are safe and reliable.  That’s because when your payments are processed through BBVA Compass Online Bill Pay, you are protected in the unlikely event of unauthorized transactions or processing delays.

  As long as you schedule your payments properly in advance and have sufficient funds available in your account, you can rest assured that your bills will be paid accurately and on time.

Payment Late?

  If BBVA Compass does not properly complete a bill payment on time or in the correct amount, we will bear the responsibility for late fees or finance charges up to $50 that you incur as  a result, provided that you scheduled the payment in accordance with the terms of the Bill Pay service and that your account was in good standing with the payee prior to this incident.

  Due to circumstances beyond our control, particularly delays by Billers in handling and posting payments, some online Bill Pay payments may take longer than expected to be credited to your account with a Biller. We will reimburse you up to $50 for any late payment related charges you incur for a payment posted after its Due Date as long as you scheduled that payment according to the guidelines described under “Payment Scheduling" in the Agreement for Online Banking.

  With the Bill Pay Guarantee, you know your payment will get where it's supposed to go – safely and reliably.