Frequently Asked Questions
We have collected some of our most frequently asked customer service and technical questions to help you resolve potential problems and get your questions answered as quickly as possible.
How do I remove accounts?
When you need to remove accounts from your Online Banking profile, go to the Service Center tab and select Remove Accounts.
On the Remove Accounts screen, select the account to be removed in the remove column, then select save.
- Checking Accounts
- Credit Cards
- Installment Loans
- Line of Credits
- Money Markets
- Mortgage Loans
- Savings Accounts
You select the account to remove, and it will be removed from Online Banking (along with its account history) as soon as the request is received. You will be shown a screen message affirming that fact when the account is removed.
You can remove any account from your Online Banking service if the account is not designated as your Primary Account. To remove a Primary Account, please call Online Banking Support at 1-800-273-1057. One of our representatives can work with you to designate another account as your primary account and then remove the original account from your service.