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Getting Started

Frequently Asked Questions

General Questions

Can I begin using Online Banking right now?

If you have any type of active, personal BBVA Compass account or loan, you can start using Online Banking right away. Our easy-to-follow activation process gives you step-by-step instructions on how to get started. You’ll need the full account number or a Check Card and 4-digit PIN.

If you activate using an account number, you’ll see the current and available balances for the account. If you activate using your Check Card, you’ll see the current and available balances for all accounts tied to your card. You’ll start to see transactions (checks, cleared deposits, etc.) on the next business day. You can activate Online Bill Pay on checking accounts as soon as you’ve activated Online Banking and can start paying bills right away.

What do I need to get started?

You can sign on to Online Banking immediately if you have the following:

  1. Our requirement for Online Banking and Bill Pay is a browser with 128-bit encryption.

    The minimum browser requirements are:


    Windows Macintosh

    Windows 7 or higher

    32 MB RAM (recommended)

    800x600 or higher video resolution (recommended)

    Internet Access (28.8/56 kbps modem, cable modem, DSL, etc.)

    A browser that supports 128-bit encryption (i.e. Internet Explorer 11, Microsoft Edge, Mozilla Firefox 35 or higher, Google Chrome 31 or higher)

    Email Address

    Adobe Acrobat Reader latest version (for online statement viewing)

    OS 10.8 or higher

    32 MB RAM (recommended)

    800x600 or higher video resolution (recommended)

    Internet Access (28.8/56 kbps modem, cable modem, DSL, etc.)

    A browser that supports 128-bit encryption (i.e. Safari 7.0 or higher)

    Email Address

    Adobe Acrobat Reader latest version (for online statement viewing)


    If your browser doesn't meet these minimum requirements, please download the latest version of Microsoft Internet Explorer or Microsoft Edge.

Can Online Banking be used with Quicken®

Yes. You can use it by itself via the Web, or access it with the current versions of Quicken for Windows or Quicken for Mac (The three most recent versions of Quicken are supported). In fact, you can use it both ways with the same Username and Password.

Links to third party sites are provided for your convenience. These sites are not within our control and may not have the same privacy, security or accessibility standards. Third parties are completely and solely responsible for the content and availability of their sites.

Get Started

By Phone 1-800-COMPASS