Due to Hurricane Maria, wait times for the Call Center are abnormally high. If possible, please utilize Mobile Banking, Online Banking, BBVA Wallet or our automated system.

IMPORTANT- Update on Impact of Hurricane Irma on Bank Operations – Wednesday, September 14, 2017 3 p.m. CT:

As operations continue to return to normal, this will be the last status update unless conditions change.

The following applies to Cash Vault services and Brink’s courier service for the areas affected by Hurricane Irma: All cash vaults in the Alabama, Florida, Georgia, and South Carolina markets have returned to normal operations, with the exception of Ft. Myers, FL. Ft. Myers- Continues to experience limited operations in vault processing due to storm damages. All normal routes are being performed by the courier for deposit pick-up and change order delivery.

For clients using ACH, we have been advised that certain financial institutions are temporarily closed which will delay transactions and ACH returns involving those institutions (for instance, FIs in U.S. Virgin Islands and Puerto Rico). Please be advised that additional institutions may be affected as Hurricane Jose progresses. NACHA rules provide for accommodation for these situations (e.g. Section 1.5 of the NACHA Operating Rules). BBVA Compass ACH operations and systems are not anticipated to be affected.

Our Business Relationship Services will be conducting business-as-usual on all days with calls and emails being re-routed to unaffected areas. Continue to utilize your designated regional BRS contact information.

BBVA Compass extends its hope that each of our customers and employees can work towards rebuilding all that may have been lost. We encourage you to continue to stay diligent about your safety, as damages from the storm present continued hazards.