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Customer Service and New Accounts

If you live in Alabama, Arizona, California, Colorado, Florida, New Mexico, and Texas

If you live in any other state

For other customer service needs

New Mortgage and Home Loans

Online and Mobile Banking Customer Service

Credit Card Customer Service

BBVA Compass American Express Card Customer Service

International (Mexico) Customer Service

Loan Customer Service and Automated Loan Payoff

Loan Customer Service and Automated Loan Payoff

Investment Solutions Customer Service

Send us a message via Online Banking

If you are a BBVA Compass customer and have account-specific questions, please follow the instructions below to send and receive secure messages with a BBVA Compass banker.

  1. Sign in to Online Banking
  2. Select the message link icon in the upper right corner of the screen.
    online banking bar
  3. Select the New Message button in the lower right corner of the messaging panel.
    new message button
  4. Fill out the secure form and send. We will respond within 24 - 48 hours through the messaging center in Online Banking to help protect your account information.

Have a general inquiry ?

Don't have an Online Banking Account?

Report fraud, ID theft, or lost/stolen cards

Here's what you need to do next to protect yourself.

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Details you need to make a smart decision

If you would like to assert there has been an error made with the servicing of your consumer mortgage loan, or if you would like to request information about the servicing of your consumer mortgage loan, and if you would like your assertion or request to be treated in accordance with the procedures provided in 12 C.F.R. Parts 1024.35 and 1024.36, then you must send written notice to us at Compass Bank, PO Box 10184, Birmingham, Alabama 35202. Otherwise, we will treat your assertion or request per our standard policies and procedures.

You have certain rights under Federal law related to resolving errors and requesting information about your mortgage account, and you may learn more about your rights by contacting Compass Bank, or by visiting