Due to the impact of the recent storms, the "Request a Call" option is currently unavailable. We apologize for this inconvenience.
If your request is urgent, you can contact us at 1-800-COMPASS. Please be patient as wait times may be long due to the large volume of calls.
Don't wait for customer service to answer your call. Let us call you!
Click the button below to request a call from a BBVA Compass
customer service representative.
Available Monday - Friday: 7:00 AM to 10:00 PM CT, Saturday: 8:00 AM to 4:00 PM CT
2. Select the message link icon in the upper right corner of the screen.
3. Select the New Message button in the lower right corner of the messaging panel.
4. Fill out the secure form and send. We will respond within 24 - 48 hours through the messaging center in Online Banking to help protect your account information.
Have a general inquiry?
If you would like to assert there has been an error made with the servicing of your consumer mortgage loan, or if you would like to request information about the servicing of your consumer mortgage loan, and if you would like your assertion or request to be treated in accordance with the procedures provided in 12 C.F.R. Parts 1024.35 and 1024.36, then you must send written notice to us at Compass Bank, PO Box 10184, Birmingham, Alabama 35202. Otherwise, we will treat your assertion or request per our standard policies and procedures.
You have certain rights under Federal law related to resolving errors and requesting information about your mortgage account, and you may learn more about your rights by contacting Compass Bank, or by visiting http://www.consumerfinance.gov/mortgage/