Rapport also provides protection against the operation of malicious software that can unknowingly be downloaded to your computer when it is connected to the Internet. For example, one type of this malicious software, known as a “keylogger,” hides itself in your computer, secretly records your keystrokes (i.e., each time you type something on the keyboard), and then sends this information to the cybercriminal. By stealing information such as your login credentials and other sensitive information and sending them to the cybercriminal, keyloggers may enable an attacker to login to your accounts, impersonate you and initiate fraudulent transactions.
BBVA Compass is not affiliated with Trusteer, Inc. BBVA Compass has contracted with Trusteer, to allow its clients to download its Rapport security solution. BBVA Compass does not guarantee the performance or capabilities of Rapport, but believes that, when properly downloaded to your computer, Rapport will add an important and beneficial layer of extra security.
To help you understand more about how Rapport works, and how you can use the software to protect yourself while on non Rapport-participating websites, please take a few moments to view the online demo.
To learn more about how Rapport protects you and how to use it, view the online demo
Trusteer recommends you activate Rapport protection on any websites that require you to log in with usernames and passwords, and any sites on which you provide sensitive information such as credit card numbers, addresses, phone numbers and more.
Once again, the online demo can show you exactly how to use Rapport to protect you while on non-participating websites.
"My Sensitive Websites" means that protection for this website was manually added by you and Rapport uses a default policy to protect your communication with this website.
Here’s how it works: when you log onto a Rapport-protected website, Rapport requests your permission to start monitoring your login information. If you agree, Rapport creates an encrypted signature of your login information. This signature is stored on your computer and used by Rapport to warn you whenever you enter this login information into other websites.
If you enter monitored login information into other websites, you will receive a warning. The warning identifies the website to which you enter the login information and allows you to either proceed and submit the information or stop and prevent the website from receiving this information.
The purpose of this warning is to prevent you from submitting sensitive login information to fraudulent websites. Fraudulent websites (also known as Phishing websites) look exactly the same as your bank's website and are designed to steal your login information. Rapport's very simple yet effective warning reveals the identity of the website to which you submit your login information and allows you to abort the submission if this is not the website you intended to visit.
Note that although Rapport keeps an encrypted signature of your login information, it is impossible to retrieve your login information from this signature even if someone gains access to your computer. What’s more, your password signatures are never sent to Trusteer and never leave your computer.
Important Note: After taking the screen shot desired, you will need to follow these steps again and choose 'On partner & my sensitive websites' to reinstate Rapport screen capture security feature. If you do not, your computer will be not be utilizing Rapport to the best of its protection.
For Rapport technical support, contact Trusteer directly so computer and software experts can assist you. Trusteer offers online chat and the ability to report a problem while using the software. For more information, go to www.trusteer.com/support or request a phone call from a Rapport Specialist by completing the online form located at http://www.trusteer.com/support/callback-request.