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Potential E-mail Fraud Information

Customers of many financial services companies, including BBVA Compass, have been targeted by fraudulent e-mail and Internet scams. These scams attempt to illegally obtain your personal and account information.

For customers who receive these e-mails:

  • do not follow any of the instructions in the e-mail
  • do not click on any of the links in the e-mail

Fraudulent e-mails may have - but are not limited to – such messages as:

  • Notices to "update" or "verify" your account
  • Notices to correct "problems" with your account
  • False warnings that claim to require your response
  • Threats to deny access to your account if you do not respond
  • Surveys requiring account information so you can receive a reward
  • False employment opportunities requiring payment and personal information to apply

BBVA Compass will never ask you to submit your account or credit card information through an unsolicited e-mail. If you think you have received and opened a fraudulent e-mail, immediately notify Compass Customer Service at 1-800-273-1057.

For more information on these types of scams, visit: