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Lockbox Services

Lockbox Remittance Archive User Guide

If you use our Lockbox services, you'll find this guide helpful. It includes instructions on installing and using the Lockbox Remittance Archive Image Viewer as well as how to import and download image files from your monthly CD or Secure FTP service.


Online Decisioning User Guide

Learn how to use our Online Decisioning service with this guide. This service allows you to review transactions that meet certain criteria for further evaluation and processing before encoding occurs.


Distributed Capture User Guide

Learn how to use our Distributed Capture service with this guide. This service allows you to electronically deposit checks and remittance documents/invoices into your lockbox from a remote location.


Business Relationship Services

Need assistance with an existing service? Contact the Business Relationship Services team in your area:

Alabama and Florida

Toll Free: 1-800-607-4444
Fax: 1-877-220-3051
Hours: 7:00 a.m. to 6:00 p.m. CT

North Texas

Toll Free: 1-866-876-4922 
Fax: 1-877-527-9736
Hours: 7:00 a.m. to 6:00 p.m. CT

South Texas

Toll Free: 1-800-570-2791 
Mexico: 001-800-570-2791 
Fax: 1-800-897-3195 

El Paso TX, New Mexico, Arizona, Colorado, and California

Toll Free: 1-800-236-2059
Fax: 1-866-710-5186
Hours: 7:00 a.m. to 5:00 p.m. AZ Time

Contact Form

Treasury Management Contact Us

Please fill out and submit the form below and a Treasury Management services representative will contact you.



Details you need to make a smart decision

All accounts and credit are subject to approval including credit approval.