IMPORTANT- Update on Impact of Hurricane Irma on Bank Operations – Wednesday, September 14, 2017 3 p.m. CT:
As operations continue to return to normal, this will be the last status update unless conditions change.
The following applies to Cash Vault services and Brink’s courier service for the areas affected by Hurricane Irma: All cash vaults in the Alabama, Florida, Georgia, and South Carolina markets have returned to normal operations, with the exception of Ft. Myers, FL. Ft. Myers- Continues to experience limited operations in vault processing due to storm damages. All normal routes are being performed by the courier for deposit pick-up and change order delivery.
For clients using ACH, we have been advised that certain financial institutions are temporarily closed which will delay transactions and ACH returns involving those institutions (for instance, FIs in U.S. Virgin Islands and Puerto Rico). Please be advised that additional institutions may be affected as Hurricane Jose progresses. NACHA rules provide for accommodation for these situations (e.g. Section 1.5 of the NACHA Operating Rules). BBVA Compass ACH operations and systems are not anticipated to be affected.
Our Business Relationship Services will be conducting business-as-usual on all days with calls and emails being re-routed to unaffected areas. Continue to utilize your designated regional BRS contact information.
BBVA Compass extends its hope that each of our customers and employees can work towards rebuilding all that may have been lost. We encourage you to continue to stay diligent about your safety, as damages from the storm present continued hazards.
Services and Options
Access the information and functions you need to make informed decisions:
View numerous reports including commercial checking accounts, commercial loans, account analysis and shareholder statements in addition to ACH returns, Account Reconciliation, and EDI reports
Retrieve previous and current day balances and transactions for your company's BBVA Compass accounts
Initiate Stop Payments
Perform paid cleared check inquiries
Initiate repetitive and free-form wire transfers
Initiate domestic wire transfers and international wire transfers in USD or a variety of foreign exchange currencies
Perform internal account transfers and loan transfers
Store reports and financial information for 120 days to retrieve and print as needed
Access time-sensitive information such as incoming wire transfers and ACH items
View controlled disbursement summary and detail information
Access Lockbox deposit and remittance information
Search for Lockbox transactions and images based on date range, check amount, check number, batch number, and other check related criteria
Utilize the advanced search option to find transactions and related images based on invoice data captured within BBVA Compass' Lockbox services
Use audit controls with multiple levels of security, including User IDs, passwords, and token authentication
Have secure access to account information and transaction initiation
Download information to other software packages and PFM applications
Originate ACH transactions such as Direct Deposit of Payroll, child support payments, direct debits, returned checks, cash concentration, corporate payments, and tax payments
View images of paper items that have posted to your account online, including check and deposit slips. Additionally, you may view details and images of checks you deposited into your account
View images of any returned deposited items being charged back to your account
Review Positive Pay exception items and submit disposition instructions online
Enter issue and void requests or easily import a file through Compass e-Access
Set up alert notifications through various delivery channels
Project ending balances with our Cash Position Worksheet