Checking Account Security

Overview

Rest easier with account security tools

More ways to safeguard your checking account—that's an opportunity everyone wants. It's why BBVA Compass works hard to help you keep your accounts safe from identity theft and fraud.

Discover how we help you protect your checking account, plus access tools and services that make it easy to boost your account security.  

Services

What to do in the event of theft or fraud

 

Report identity theft and fraud

If you think you have been a victim of fraud or need to report a card lost or stolen, immediately call us at 1-800-COMPASS. You may also report fraud and block your card via the BBVA Wallet App. For additional steps, visit our “Report Fraud” page in the Security Center.

Visit the Security Center

Block your debit card

Easily block your BBVA Compass debit or credit card with the BBVA Wallet App. Simply go to the card menu in BBVA Wallet and select “Temporary Block, Theft or Loss" to block transaction activity on that card. 

Download the BBVA Wallet App

Stop payments

Request a stop payment on lost or stolen checks or if you simply wish to halt a payment. To stop payment, call us at 1-800-COMPASS or send a request through Online Banking via the “Service Center.” If we can, we’ll stop the payment for a one-time fee. For fee details, see the agreement for your checking account and for Online Banking.

Sign in to Online Banking

 

How to help safeguard against unauthorized activity 

 

Set up account alerts

Set up customized account alerts in Online and Mobile Banking and always know what’s going on with your accounts. Quickly identify unauthorized transactions with “Daily Activity Notices” that list your daily withdrawals and deposits, and “Check Cleared” alerts that notify you when checks clear your account.

Learn more about account alerts

Stop paper statements

Turn off paper statements and help protect yourself from identity theft by keeping statements out of your mailbox or trash. Access your account information and statements in Online and Mobile Banking.

Learn how to turn off paper statements

Get built-in security features

Make everyday debit card purchases the safe and secure way with Visa Zero Liability* and Verified by Visa. Enjoy peace of mind knowing you’re protected against fraudulent purchases made on your card. Plus, get 24/7 fraud monitoring services that alert you of any suspicious debit card activity.

Learn more about debit card security

Add extra account protection

Boost your protection against online fraud. Enroll in BBVA Compass ClearBenefitsSM, and you’ll get benefits like identity theft restoration and insurance, cell phone protection, and other great savings and protections. In the event of identity theft or fraud, ClearBenefitsSM provides an extra safeguard to help protect you. The monthly fee for the ClearBenefits Program is $5.00.

Learn more about BBVA Compass ClearBenefitsSM

Details you need to make a smart decision

*Visa Zero Liability covers U.S.-issued cards only. Visa Zero Liability does not apply to certain commercial card transactions; PIN transactions not processed by Visa; or ATM transactions not processed by Visa or Plus. Cardholder must notify BBVA Compass promptly of any unauthorized use. Consult BBVA Compass for additional details or visa.com/security. See your Visa Cardholder Agreement for further details.