Frequently Asked Questions
BBVA Compass Visa® Business Debit Card
The BBVA Compass Visa Debit Card is the most convenient way to access the funds from your checking account. Whether it's making an everyday purchase, or accessing cash at an ATM, it's easy and convenient. All transaction detail is easily tracked using Online Banking or your monthly statements.
Unlike Credit Card products where you can accumulate a balance and pay interest, a Debit Card simply deducts purchases automatically from your checking account balance.
Visit the nearest BBVA Compass Banking Center today for a BBVA Compass Visa Debit Card. Replacement cards can be ordered by calling 1-800-266-7277. Remember, you must have a BBVA Compass checking account prior to ordering a card.
Call 1-800-239-5175 to order a new PIN. It could take 7-10 business days for you to receive your PIN in the mail.
Call 1-800-266-7277 and follow the prompts to change your Pin or visit a local branch for assistance.
Call 1-866-676-1895 to activate your card through our automated system, use your card at any BBVA Compass ATM with your PIN, or make a purchase at any retailer location using your PIN.
Just swipe your card at any merchant accepting Visa® and enter your PIN or sign for your purchase. It's as easy as that. You may also use your card for online or phone-based purchases by simply following the instructions provided.
At check out merchants may ask you to select 'debit' or 'credit'. When choosing 'debit', you will have to enter your PIN to complete the transaction. When choosing 'credit', you will sign the receipt. With either choice, your purchase is deducted from your checking account.
You should notify us immediately if your card has been lost or stolen to minimize risk. You should also contact us about any unauthorized debit card transaction because you may not be liable for the transaction. You can contact us at 1-800-239-5175.
Yes. Once you activate your new card, your old card will be de-activated.
While your card number is still the same, we have provided you with a new distinctive design that reflects the new technology your card provides. Additionally, we want your new card design and secure technology to reflect our brand promise—banking on a brighter future.
Your name and card number are now featured on the back of the card. This allows the card design to really stand out and shine.
Debit cards are subject to approval.