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Report Fraud & Identity Theft

If you think you have been a victim a victim of fraud, please follow the steps below. Remember to document EVERYTHING through the process (dates, names of those talked to, and times of conversations).

Step 1 - Contact BBVA Compass

  • Fraudulent activity on BBVA Compass accounts
    1-800-266-7277 (1-800-COMPASS)
  • Fraudulent (phishing) emails claiming to be from BBVA Compass
    fraud.us@bbva.com or call 1-800-273-1057
  • Lost/stolen checks and ATM or debit cards, or suspicious debit or ATM transactions
    1-800-266-7277 (1-800-COMPASS)
  • Lost/stolen credit cards or suspicious credit card transactions
    1-800-266-7277 (1-800-COMPASS)

Step 2 - Contact creditors

  • Close any accounts that have been compromised and reopen them with new account numbers and passwords.
  • Contact other creditors, including credit card companies, banks, and other lenders to notify them of potential fraud. Consider following up your telephone conversations with an email or letter.

Step 3 - Contact the three major credit bureaus

Request a copy of your credit report. Review your reports for any additional fraudulent activity. Request a "fraud alert" for your file and a victim's statement asking creditors to call you before opening new accounts or changing existing ones. Make sure all contact information is accurate.

Step 4 - Change passwords

Change passwords to online accounts such as email, bank accounts, credit card
accounts, etc.

Step 5 - File police report - protect yourself from the unknown.

There may be things you missed or didn’t realize were stolen. Be persistent even if the police advise against it and keep the case number and date in your records

If checks are missing report check fraud:

Contact the major check verification companies to request that retailers using their databases be notified not to accept the stolen checks.

  • Telecheck: 1-800-710-9898
  • Certegy: 1-800-337-5689

Contact other agencies as needed

  • Postal Inspection Service: www.usps.com
    If you believe your mail was stolen, notify your local post office and police department.
  • Social Security Fraud Hotline: 1-800-269-0271
    If you suspect someone is fraudulently using your Social Security number, call the hotline.
  • Department of Motor Vehicles (DMV): www.dmv.org
    If you believe someone is trying to get a driver’s license or identification card using your name and information, contact your local DMV.
  • Federal Trade Commission - www.ftc.gov
  • File a complaint with the FBI / Internet Crime Complaint Center (IC3)
    The Federal Bureau of Investigation (FBI) ICI has a joint partnership with the Internet Crime Complaint Center (IC3) and the National White Collar Crime Center (NWC3C). www.fbi.gov/contact-us or www.IC3.gov