Online Banking
Frequently Asked Questions
Compass Site ID
- What is the most important thing I can do to ensure my online banking is secure?
- What is Compass Site ID?
- How does Compass Site ID work?
- How do I sign up for Compass Site ID?
- What happens if I do not set up the Compass Site ID security?
- How does Site ID make Online Banking more secure?
- How does Site ID help me know I'm at the valid BBVA Compass Online Banking site?
- How does BBVA Compass know that I'm signing in from a registered computer?
- How do I determine a "trusted" computer for registration?
- How does Compass Site ID prevent an unauthorized person from accessing my account?
- How do security questions and answers make Online Banking more secure?
- Can my Compass Site ID image and phrase be seen by an unauthorized person?
- Can I register multiple computers for trusted access with Site ID?
- Can more than one user register the same computer for Site ID?
- I access Online Banking through Microsoft® Money, Quicken® or QuickBooks®. Is Site ID required with these financial software programs?
- I access Online Banking through my Web browser and through financial software. How does Site ID impact me?
- Does Site ID use cookies to recognize my computer?
- What is a cookie?
- Can I use Online Banking if I disable cookies on my computer?
- Does Compass Site ID use Flash Objects?
- What is a Flash Object?
- Can I change my Compass Site ID image and phrase?
- Can I change my Compass Site ID security questions and answers?
- Am I required to change my Compass Site ID image, phrase or security questions?
- Will BBVA Compass ever change my Compass Site ID?
- Does Compass Site ID affect my current password?
- What happens if someone steals my password?
- Why am I being asked a security question when I try to sign on?
- What happens if I forget the answers to my security questions?
- Is there a fee for using Compass Site ID?
