Online Banking
Frequently Asked Questions
Compass Mobile for the iPhoneTM or iPod touch®
We've collected some of our most frequently asked customer service and technical questions to help you resolve potential problems and get your questions answered as quickly as possible.
- What is Compass Mobile for the iPhone or iPod touch?
- What are the requirements for Mobile Banking?
- Is there a fee for using Compass Mobile?
- How do I register for Compass Mobile for the iPhone or iPod touch?
- How can I get help with Mobile Banking?
- What happens if I switch my iPhone or iPod touch device?
- Can I add a second phone number to my Mobile Banking service?
- Can I use both Compass Mobile text messaging and the iPhone or iPod touch app to access Online Banking?
- Is it safe to use Compass Mobile?
- Can I use Mobile Banking while signed on to Online Banking?
- Can the same iPhone or iPod touch be used with more than one Compass Mobile service?
- I've lost my iPhone or iPod touch. What should I do?
- Can I re-register the same iPhone or iPod touch even though it has been deleted?
- Why does Compass Mobile need an updated e-mail address in Online Banking?
- Can I set up recurring transfers from my iPhone or iPod touch?
- Can I view my mobile transfers after they've been submitted?
- How can I retrieve my User ID or Password?
iPhoneTM is a trademark of Apple, Inc.
iPod touch® is a trademark of Apple, Inc., registered in the U.S. and other countries.
