Online Banking
Frequently Asked Questions
Compass Mobile for mobile devices
We've collected some of our most frequently asked customer service and technical questions to help you resolve potential problems and get your questions answered as quickly as possible.
- What is Compass Mobile for mobile devices?
- What are the requirements for Mobile Banking?
- Is there a fee for using Compass Mobile?
- How do I register for Compass Mobile for mobile devices?
- How can I get help with Mobile Banking?
- What happens if I switch my mobile device?
- Can I add a second phone number to my Mobile Banking service?
- Can I use both Compass Mobile text messaging and the mobile device app to access Online Banking?
- Is it safe to use Compass Mobile?
- Can I use Mobile Banking while signed on to Online Banking?
- Can the same mobile device be used with more than one Compass Mobile service?
- I've lost my mobile device. What should I do?
- Can I re-register the same mobile device even though it has been deleted?
- Why does Compass Mobile need an updated e-mail address in Online Banking?
- Can I set up recurring transfers from my mobile device?
- Can I view my mobile transfers after they've been submitted?
- How can I retrieve my User ID or Password?
