Online Banking
Frequently Asked Questions
Compass MobileSM Text Messaging
We've collected some of our most frequently asked customer service and technical questions to help you resolve potential problems and get your questions answered as quickly as possible.
- What is Compass Mobile - Text Messaging?
- What are the requirements for using Mobile Banking?
- How do I use Mobile Banking with Text Messaging?
- Is there a fee for using Compass Mobile?
- How do I register for Compass Mobile - Text Messaging?
- What are the commands for using Compass Mobile Banking?
- Are the commands case sensitive?
- Which mobile carriers support Compass Mobile?
- Does Mobile Banking work with pre-paid phone service plans?
- How do I know if my mobile device can send or receive text messages?
- I am not able to receive any text messages from Compass Mobile using the short code, yet friends can send me text messages. What should I do?
- Why is the text on my Compass Mobile screen wrapping?
- How can I get help with Mobile Banking?
- What happens if I switch my phone/number/carrier?
- Can I add a second phone number to my Mobile Banking service?
- Is it safe to use Compass Mobile?
- Can I use Mobile Banking while signed on to Online Banking?
- Can the same phone number be used with more than one Compass Mobile service?
- What's the difference between Delete Mobile Phone and Cancel Compass Mobile?
- I've lost my mobile phone. What should I do?
- Can I re-register the same phone number even though it has been deleted?
- Why does Compass Mobile need an updated e-mail address in my Online Banking service?
- What happens if I transfer the wrong amount from the wrong account using Compass Mobile?
- Can I set up recurring transfers from my mobile phone?
- Can I view my mobile transfers after they've been submitted?
