Online Banking
Frequently Asked Questions
About Online Banking
- Can I access Online Banking via the Web from more than one location?
- How long does it take to download my account information?
- What happens if I make a mistake in my instructions?
- Can I get a permanent record of my online transactions?
- How do I add more accounts?
- How do I remove accounts?
- Who do I contact if I encounter technical problems?
- Who do I contact about my account or my finances?
- Can I use Online Banking overseas?
- Can I access Online Banking from work?
- Can I transfer funds between my BBVA Compass accounts?
- Can I schedule transfers for a future date?
- How far in advance can I schedule a transfer?
- When are transfers actually processed?
- When are my transfers posted?
- What are Recurring Transfers?
- Can I schedule Recurring Transfers?
- What accounts can I set up for Recurring Transfers?
- Do my transfers have to be set up for a business day?
- What can I do online?
- Can I view transactions on my accounts? How many days back are transactions displayed?
- Which of my personal accounts can I view online?
- What is the difference between the Available Balance, the Posted Balance, and the Prior Posted Balance?
- What are Pending Transactions?
- Why do I see a Pending Transaction amount that does not equal a purchase I made?
- What merchants frequently pre-authorize before an actual purchase amount is known?
