Online Banking
Frequently Asked Questions
About Online Bill Pay and E-Bills
General
- What is Online Bill Pay?
- How does Online Bill Pay work?
- What can I do through Online Bill Pay?
- What are Online Bill Pay options?
- What's the fee for Online Bill Pay?
- How can Online Bill Pay help me keep track of my bills?
- When does the money come out of my account for an online payment?
- Is Online Bill Pay secure?
- Whom can I pay?
- Why would I use Online Bill Pay to pay a person?
- Are there any payments that cannot be made through Online Bill Pay?
- What type of accounts do I need for Online Bill Pay?
- Are there any limitations on the accounts that can be used with Bill Pay?
- How many accounts can you use with Bill Pay?
- Can I use Online Bill Pay if I live outside the U.S.?
- How does Online Bill Pay work for joint account holders?
Payment
- What is the daily cut-off time for bill payments?
- What size payment can I make to a single payee?
- What do payees actually receive?
- What happens if I want to pay someone who doesn't accept electronic payments?
- How do I know whether a merchant will receive an electronic payment or a check?
- What is the earliest date I can send a payment?
- How far in advance can I schedule a payment?
- Why does it take four days to process some payments?
- When does a company or person receive my payment?
- How do I know if a company or person received a payment sent through Online Bill Pay?
- How do payments show up on my account statement?
- Can I obtain the cancelled checks or proof of payment?
- If my computer crashes, or I get disconnected from the Internet by accident, how will I know that my transfers or payments have been made?
- What can I do if I am notified that one of my scheduled payments was not received?
- How long is my bill payment history stored?
- Can I view the payment history for a specific vendor?
- What are automatic or recurring payments?
- Whom can I pay with automatic payments?
- How frequently can an automatic payment be scheduled?
- What do I have to do before I can use the Bill Pay service?
Payees
- How many payees can I list?
- Can I update my payee list, and if so, how often?
- How soon can I start making payments to a payee that I have just added to my list?
- I signed up for Bill Pay, but I can't set up a payee. What is the reason?
Electronic Bills
- What is an Electronic Bill?
- How do I receive electronic bills?
- Can I receive electronic bills through e-mail?
- How do I know if a company sends electronic bills?
- How long does it take to receive electronic bills from a biller?
- Will I still receive a paper copy of the bill through U.S. mail?
- Can I stop receiving electronic bills and have my bills mailed to me again?
- Can I receive and pay an electronic bill in someone else's name?
- What are Bill Reminders?
- How do Bill Reminders work?
