Compass Visa® Check Card
Frequently Asked Questions
How do I get a Check Card?
Visit the nearest Compass Banking Center today for a Compass Visa Check Card.
What should I do if I can't remember my PIN? (Personal Identification Number)
Call 1-800-239-5175 to order a new PIN. It could take 7-10 business days for you to receive your PIN in the mail.
What if I want to change my PIN?
Visit the nearest Compass Banking Center to change your PIN. You will need your current PIN in order to make this change.
How do I activate my Check Card?
To activate your card, you can make a withdrawal or balance inquiry with your Personal Identification Number (PIN) at any Compass Bank ATM or call 1-800-COMPASS, 24 hours a day 7 days a week, with the card number and your social security number.
What if my card is lost or stolen or if I notice unauthorized check card transactions?
You should notify us immediately if your card has been lost or stolen to minimize risk. You should also contact us about any unauthorized check card transaction because you may not be liable for the transaction. You can contact us at 1-800-239-5175.
What is the difference between 'debit' or 'credit'?
When choosing 'debit', you will have to enter your PIN to complete the transaction. When choosing 'credit', you will sign the receipt. With either choice, your purchase is deducted from your checking account. Transactions processed as "credit" do qualify for other benefits. Learn more about what the benefits of "Qualifying Purchases" are.
Check card subject to approval.
