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BBVA Compass

BBVA Compass
Online Banking

Bank Your Way


Call 1-800-COMPASS
  • Overview
  • Bill Pay
  • Moving Money
  • Alerts & Notifications
  • Online Statements
  • Activate Now

Online Banking Overview

With Online Banking, all you need is Internet access and you can bank your way, anytime and anywhere.

  • Icon Access

    Access Accounts Online

    Check account balances, view transactions, perform account searches, and customize your page views. And not just in your checking accounts. Your BBVA Compass loan, savings, and credit card accounts, are also all fully accessible on your account summary page!

  • Ico Coin

    Move Money

    Whether you’re sending money to a friend, transferring money between your BBVA Compass accounts, or transferring money between your BBVA Compass account and one you own at another financial institution - we’ve gone the extra mile to help you bank your way.

  • Ico Pay Bills

    Pay Bills Online

    From paying your mortgage to sending a check to your landscaper, we’ve made paying your bills online quick and easy. Say goodbye to buying stamps and remembering passwords!

  • Ico Alert

    Stay Alert

    Set up account alerts and always know what’s going on with your accounts. Whether your balance is too low or a large transaction has posted, you’ll know what’s going on--before it’s too late!

  • Ico Alert

    Online Statements

    When you enroll in Online Banking you automatically receive Online Statements – exact copies of the statement you receive in the mail. Online statements are faster, safer, more secure, and free. After you enroll in Online Banking, we recommend you turn off your paper statements.

  • Ico Alert

    Online Service Center

    Save time on the phone and a trip to the branch by using the Online Banking Service Center to handle your basic account needs. You’ll have the ability to update your contact information, request stop payments, print financial documents, and even open new accounts.

Activate your Online Banking

BBVA Compass Online Banking


Paying Bills Online

You probably already know how easy it is to pay your bills from your computer instead of the old-fashioned paper-envelope-stamp way.


  • One place. One password.

    Manage all of your bills from one easy to use location. No need to remember passwords from multiple sites.
  • One Time Payments

    Not all payments need to be made regularly. Simply add the person or business you need to pay and make payments as needed.
  • Recurring payments

    Schedule to have your bills paid automatically on the dates you specify and even schedule some payments for same day delivery.
  • eBills

    E-bills are just like paper bills but they come right to your computer instead of your mailbox. They give you more control over your bills in half the time.
  • Bill Payment Alerts

    Get an automatic history of every bill you pay and get email reminders when it's time to pay a bill.
  • Activate Bill pay

    Activating Bill Pay is fast and easy!
  • Credit Card Fast Payment

    Make your credit card payment without delays.
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Activate Bill Pay


Online Money Transfers

Whether you’re moving money to another account or a person in another country, we've made moving your money from one place to another simple.

Transfer money between your BBVA Compass accounts

Quickly transfer money between your checking and savings accounts. You can also make payments from your checking account to your BBVA Compass loan or credit line.

Transfer money to another person's account at BBVA Compass

This is an easy way to send money to a friend or family member that also banks at BBVA Compass.

Transfer money from your account to your account at another bank

Sometimes it makes sense to have accounts at more than one bank*. We have made it easy for you to send money to another bank without driving across town.

Transfer money from your account to an account you don't own at another bank

Send money to friends and family who don't bank at BBVA Compass*.

Send money within the US by wire transfer

Whether you’re sending money to a friend in need or funding an investment account, it can all be done from your computer in minutes*.

Send money internationally with Secure Sendsm

When you send money with BBVA Compass you are connected to one of the largest money transfer banking networks in Mexico and Latin America. In addition, we also offer you this safe and reliable service to more than 20 countries, like China, India, the Philippines, and Vietnam. Learn more about Secure Send*.

Send money to anyone with Pay People

It’s simple and secure. All you need is an email address or mobile phone number to send money to anyone in the U.S., regardless of where they bank. The money is sent directly from your account to theirs. Learn more about Pay People with Popmoney®.

* Schedule of Service Charges for Online Banking Services >

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Sending Money to a Friend


Transfer Within Bank


Transfer Between Banks


Online and Mobile Banking Alerts

Customizable alert notifications are an easy and convenient way for you to stay on top of your account activity and enjoy additional account security. With email or text alerts, you can get personalized account information whenever and wherever you want it!

Online and Mobile Banking alerts are now better than ever before! Alerts are conveniently located in an easy-to-use and easily accessible tab to better fit your ever-changing needs. Find alerts in Online Banking within the "Alerts" tab in the navigation menu, and in the "…More" tab within Mobile Banking. Alerts can be managed from Online and Mobile Banking.

If you have been previously enrolled in alerts, you will need to re-enroll in your preferred alert notifications, as we have upgraded our alert system. Follow the steps below to sign up for the new and improved alerts, and take a moment to check out the many alerts available to you.

After you enroll your primary mobile number to receive account alerts, we will send one-time PINs used for payment and transfer services to you via text message rather than email.

 

What alerts are available?

Checking, Saving and Money Market Account Alerts

  • Account Balance - This real-time alert notifies you when your account balance goes over or under the amount you've chosen.
  • Account Summary - This alert, sent on business days, notifies you daily or at month-end of your posted and available account balance.
  • Insufficient Funds - This alert will notify you when the available balance in your account has become negative. This alert will also notify you that one or more items have presented against insufficient available funds in your account. Receiving this alert does not mean that any particular item has been paid.
  • Withdrawal Confirmation - This real-time alert notifies you when a single withdrawal is equal to or greater than the amount you've chosen. The withdrawals may be cash or other transactions debited from your account.
  • Daily Withdrawal Activity Notice - This real-time alert will notify you one time per day when the dollar amount or number of withdrawal(s) exceeds the threshold you've chosen. Only withdrawals occurring after you enroll in this alert will count toward the withdrawal activity for the day you enroll.
  • Deposit Confirmation - This real-time alert notifies you when a deposit is equal to or greater than the amount you've chosen.
  • Daily Deposit Activity Notice - This real-time alert will notify you one time per day when the dollar amount or number of deposit(s) exceeds the threshold you've chosen. Only deposits occurring after you enroll in this alert will count toward the deposit activity for the day you enroll.
  • Fraud Prevention - This alert will help you monitor account activity. This alert notifies you that a new check card or checks have been requested or that the account has been closed. This alert will not be sent for a check card or checks requested at account opening.
  • Overdraft Protection Notice - This alert will notify you of all overdraft protection line of credit advances or only advances exceeding the amount you've chosen.
  • Check Cleared - This alert will notify you of each check that clears or that a particular check has cleared your account.
  • Failed Online Transfer - This alert notifies you that a scheduled online transfer was not processed.

CD Account Alerts

  • CD Daily Deposit Activity Notice - This alert will notify you one time per day if the dollar amount or number of CD deposit(s) exceeds the threshold you’ve chosen. Only deposits occurring after you enroll in this alert will count toward the deposit activity for the day you enroll.
  • CD Maturity Date - This alert will notify you that the CD will mature in 10 to 14 days. Please note that you will also receive a separate CD maturity notice where such notice is required by law.
  • CD Redemption - This real time alert notifies you when your CD is redeemed. Please note that you will also receive a separate CD maturity notice where such notice is required by law.
  • CD Daily Withdrawal Activity Notice - This alert will notify you one time per day if the dollar amount or number of CD withdrawal(s) exceeds the threshold you’ve chosen. Only withdrawals occurring after you enroll in this alert will count toward the withdrawal activity for the day you enroll.

IRA Account Alerts

  • IRA Daily Contribution Activity Notice - This alert will notify you one time per day if the dollar amount or number of IRA contribution(s) exceeds the threshold you’ve chosen. Only contributions occurring after you enroll in this alert will count toward the contribution activity for the day you enroll.
  • IRA Daily Distribution Activity Notice - This alert will notify you one time per day if the dollar amount or number of IRA distribution(s) exceeds the threshold you’ve chosen. Only distributions occurring after you enroll in this alert will count toward the distribution activity for the day you enroll.

Adding Alert Notifications

In Online Banking

  1. In Online Banking, select the Alerts tab in the navigation menu to access the Alerts home page. On the Alerts home page, you can view, add, delete and modify your alerts for each account linked to your Online Banking profile.

    Alerts Online Banking Screen Shot

  2. The alerts home page is displayed. Select an account to add, delete or modify your alert notifications.
  3. Set the email address(es) and/or mobile phone number(s) at which you wish to receive alert notifications. You may have up to two email addresses and two mobile phone numbers on file to receive alert notifications.

    Alerts Online Banking Screen Shot

  4. You can turn "on" and set specifications for each alert you would like to have active on the account.
  5. Save the modifications made.

In Mobile Banking

Alerts Mobile Banking Screen Shot
  1. Within the Mobile Banking app, select the More tab in the navigation menu.
  2. Select Alerts to access alert notifications. Here you can view, add, delete and modify your alerts for each account linked to your profile.
  3. Choose the account for which you wish to add, delete or modify alerts.
  4. Choose the alert notifications in which you would like enroll.
  5. Choose the preferred delivery option of the alerts set for that account. You may have alerts delivered to up to two email addresses and two mobile numbers.
  6. Submit the changes made.

We hope you enjoy your new and improved alert features. For questions or assistance, call Online Banking Customer Service at 1-866-860-2996.

 

 

 

BBVA Compass Text Message Account Alerts

If you have questions about account alerts sent via text message, you can receive help information by texting the word HELP to this number: 56355. To stop receiving account alerts via text message, text STOP to this number: 56355. Message frequency depends on account settings. For assistance, please contact our Customer Service at 800-273-1057. Here is a partial list of supported wireless carriers: AT&T, Sprint, T-Mobile, U.S. Cellular, Verizon Wireless and C-Spire Wireless.

Message and Data Rates May Apply. Please check with your wireless carrier about such fees.

BBVA Compass Privacy Policies

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Setting Up Alerts


Online Statements

When you enroll in Online Banking you automatically receive Online Statements – exact copies of the statement you receive in the mail. After you enroll, you can turn off your paper statements. Here are a few reasons why:

  • Online statements are safer. No more paper statements sitting around means there are fewer chances for someone to swipe your account information. Your online statements are password protected and encrypted on BBVA Compass’ secure online banking system.
  • Online statements are faster. You get your statement when it’s ready, not when the mailman delivers it. And you'll receive an e-mail notification to let you know it’s available.
  • Online statements are easier. You can see up to 16 months of statements online. We store the copies, so you don’t have to.
  • Online statements are free. For accounts that have a paper statement fee, you can avoid this charge by turning off your paper statements.

See our demo to learn how to turn off paper statements >

Activate your Online Banking

Signing up for it is almost as fast as using it. Just pick the option below that best describes you and we'll help you sign up.

  • Have a BBVA Compass ATM or Check Card?
  • Have you established your Online Username and Password at a BBVA Compass branch? Or received your temporary PIN/Password via email?
  • No Check Card or ATM card?
    Please contact us at 1-800-273-1057. Available Monday thru Friday 7AM to 10PM (Central) and Saturday 8AM to 4PM (Central).

Once enrolled, you must sign in and complete your security questions.

Once signed in, you'll be able to see the current and available balances for all checking, savings and money market accounts tied to your ATM or Check Card. You'll start to see transactions (checks cleared, deposits, etc.) on the next business day.

Activate your Online Banking

Activate Your Online Banking Profile