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BBVA Compass

Mobile Banking Picture Bill Payment Demo -
iPhone & iPod touch®

Getting Started

Simply download the BBVA Compass Mobile app from the application store*† or iTunes.® Search for BBVA Compass, or text the word iPhone to 4BBVA (42282).

Sign on to Compass Mobile Banking* with your Online Banking username and password. Don’t have one yet? Simply use your debit card and PIN to activate a username all from your mobile phone.

Begin the Demo

Text HELP to 42282 for Help and STOP to cancel. A one time message will be sent. For assistance with Mobile Banking questions, please contact Customer Service at 800-273-1057.

Mobile Terms of Use

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From the Payments icon, click on the Picture Bill Payment submenu to get started.

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Follow the instructions to take the best picture possible. Click the Take Picture button when ready to continue.

  1. Detach the Payment Coupon from the billing statement before taking the picture.
  2. Place the Payment Coupon on a dark surface.
  3. Provide enough light.
  4. Keep the camera flat and stable over the document.
  5. Center the Payment Coupon within the rectangle.
  6. Take the picture.
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Center the payment coupon in the rectangle on a dark surface, trying to hold as still as possible. MAKE SURE TO ONLY TAKE A PICTURE OF THE PAYMENT COUPON, NOT THE ENTIRE 8.5 X 11 INCH BILL; YOU WILL RECEIVE AN ERROR MESSAGE. Then click the camera button.

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If the image is not blurry or you are satisfied click the save button to continue the process. If the image is blurry you can click the retake button to take the picture again. Or if you changed your mind you can click the cancel button to stop the process.

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Make sure to verify the information auto filled from the picture payment process is correct. Correct any errors or fill in missing fields as needed.

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You can give your Payee a nickname; this will not be auto filled.

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You will notice the phone number field was blank that was because it was located on a different area of the bill. It can easily be added here. Click ok to continue or cancel to stop the process.

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In some cases you will receive a One Time PIN either to the SMS mobile number on file or the email address on record depending on your preferences. You will only have a few minutes to retrieve the security code before it resets.

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After receiving the email or SMS text message, enter the number in the security code box and click the submit button to continue. If you want to stop the process click the cancel button.

| Restart the Demo

After choosing the account to fund the bill payee, validating the amount, payee’s name, and selecting the payee date click the submit payment button. A message will appear telling you the payee had been added.

 

*Message and Data Rates May Apply. Please check with your wireless carrier about such fees.

iPhoneTM and the App Storesm are trademarks of Apple, Inc.
iPad®, iPod touch® and iTunes® are trademarks of Apple, Inc., registered in the U.S. and other countries.

 

*App Storesm is a third-party sites. The security standards and privacy policies of these third-party sites may be different, and BBVA Compass encourages you to review the third-party sites’ policies prior to using the sites. BBVA Compass cannot control, and does not warrant, guarantee or endorse the content of the third-party sites or your use of the third-party sites.