Frequently asked questions about business personalized Check Cards at BBVA Compass.

What is a customized Check Card?
It’s just like a normal check or debit card, except you get to choose the photo or image that appears on the card. Of course, there are image guidelines, but as long as your image complies with those basic rules, you can customize your check card.

How do I create a customized check card?
Just go to design your card and follow the simple online instructions.

What if I’m not a Compass customer?
You will need a Compass business checking account with a Compass Check Card in order to use this site to create a customized card. Learn more about Compass business checking accounts.

Can my joint account holders design their own cards, too?
Sure. Every card associated with the account can be customized by the individual cardholder. However, each card requires a $10 fee when you order your card.

What if the image I submit isn’t accepted?
We’ll notify you by email if there’s a problem with your image, and you’ll have the opportunity to submit another photo.  In most cases it may be as simple as selecting an image that isn’t a 3rd party trademark or under copyright.  If you were paying to have a personalized Check Card and your image is rejected, you will not be charged unless you resubmit another photo and it is accepted.

Can I change the image on my card?
Sure. And you can do it as often as you like. You’ll have to pay a $10 fee to change your image and have a new card issued.

Does customizing my card change anything about my account, like my PIN number?
No. Your account, your PIN and everything else will remain the same. The only things that would change would be how your card looks and the expiration date since it’s based on your card issue date.

Does a customized card work just like a regular card?
They work exactly the same.

Have additional questions about customizing your Compass Check Card? Just give us a call at
1-800-COMPASS (266-7277).