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Online Statements

Frequently Asked Questions

We’ve collected some of our most frequently asked customer service and technical questions to help you resolve potential problems and get your questions answered as quickly as possible.

General Questions

What are Online Statements?

Online Statements are electronic copies of your BBVA Compass account statements. There are two online versions presented for each statement:

  • Official Statement - it looks exactly like a copy of your paper statement because that's what it is, a copy of your paper statement. It shows all the same information that you receive on your paper statement. The benefit of an online Official Statement is that you can view, print or save a copy of your statement at your convenience.
  • Interactive eStatement - all of the information from your paper statement is shown, but you can interact with it to sort transactions by date, amount, or description for easier viewing. You can even review only your deposits or checks and withdrawals. It can be printed and exported in a CSV or PDF format.

What do Online Statements look like?

Online Statements are presented in two formats:

  • Official Statement - This looks exactly like the paper statement you receive today. If you currently receive check images with your statement, you will receive an exact copy of those images as well.

    If you receive only a statement, (without check images), you'll see an exact copy of the statement. To learn more about viewing Check Images, visit the Frequently Asked Questions about Image Viewing .

  • Interactive eStatement -You'll see all the information from the Official Statement, but it is presented in a manner that allows you to interact with it. You can sort it, export it, save it, print it and manage the information the way you want.

I do not want to receive a paper statement via the mail. How do I stop that?

Sign on to Online Banking and go to the Service Center section, where you can turn off and on paper statements for some or all of your Online Banking checking, savings and money market accounts.

What happens if I stop paper statements then decide I want to receive them again?

You can quickly and easily opt to receive paper statements again by signing on to Online Banking and making that selection in the Service Center section. If you no longer have access to Online Banking, call 1-800-273-1057 and we will enable your paper statements over the phone.

Which accounts are eligible for Online Statements?

Online Statements are currently available for all BBVA Compass checking, savings and money market accounts.

I access a joint account through Online Banking. Can I view an Online Statement for a joint account?

Yes. Either account holder can view Online Statements. Once an Online Statement is available, both account holders can view it, even if they have separate Online Banking services.

When can I view Online Statements?

Existing account added to a new Online Banking Service::

  • Official Online Statements for the current calendar year will be available the day you add the account to your Online Banking service.
  • Transactions from the account's previous statement cycle will be available in the Interactive Online Statements on the second business day after the new Online Banking service was set up.

New account added to existing or new Online Banking service:

  • Both the Official and Interactive Online Statement will be available at the end of the first statement cycle for a new account.

How many Online Statements will I be able to view online?

Up to 16 monthly Online Statements will be available for you to view

How long is my Online Statement available?

After 16 months, your oldest Online Statement will no longer be available to view online. You will have the ability to save or print an Online Statement while it appears in your Online Statement list.

How much do Online Statements cost?

There is no fee to view an Online Statement.

How will I know a new Online Statement is ready to be viewed?

If you no longer receive paper statements, BBVA Compass will contact you in two ways:

  • A notice will be sent to you in Online Banking. You will see this notice in the Alerts box on the Account Summary screen when you sign on to Online Banking.
  • An e-mail will be sent to the e-mail address you have provided us. For your security, that e-mail message will never contain a link to Online Banking.

Do I need any special software to view Online Statements?

You will need:

  • An e-mail address
  • Adobe Reader latest version (available at www.adobe.com)
  • Windows XP/Vista/7 or higher and Macintosh 9.0 or higher
  • 64 MB RAM
  • 800x600 or higher video resolution (recommended)
  • Internet Access (28.8/56 kbps modem, cable modem, DSL, etc.)
  • 128-bit Browser; versions listed below are supported

  • Online BankingWindows XP, Vista, 7
    or higher
    Macintosh 10.6
    or higher

    Internet Explorer 9.0 or higher

    Mozilla Firefox 19 or higher

    Google Chrome 26 or higher

    Opera 9.10 or higher
    (will not support Bill Pay Service)

    Safari 3.0.4 for Windows or higher
    Beta version (will not support Bill Pay service)

    Netscape 8.0+
    (will not support the Bill Pay service)

    AOL 9.0 or higher
    (will not support Bill Pay Service)

    Safari 6.0 or higher

    Mozilla Firefox (all versions)

    Mozilla Firefox 19 or higher

    Google Chrome 26 or higher


    Bill Pay

    Windows XP, Vista, Windows 7 or higher

    Macintosh 10.6
    or higher

    Internet Explorer 9.0 or higher

    Mozilla Firefox 19 or higher

    Google Chrome 26 or higher

    JAWS 12.0 and higher

    Safari 5.1 or higher

    Mozilla Firefox 19 or higher

    Google Chrome 26 or higher

The minimum requirements for Internet enabled mobile devices are:

  • Opera Mini (best)
  • Minimo.2
  • Thunderhawk

How do Online Statements help prevent identity theft and fraud?

Online Statements are encrypted and stored within the Online Banking system where state-of-the art security measures are used to ensure your security. User IDs and Passwords are needed to access your Online Statement, making your information more secure than it is in your mailbox or garbage can, where identity thieves can easily grab your paper statements.

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