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Getting Started

Frequently Asked Questions

General Questions

Can I begin using Online Banking right now?

If you have any type of active, personal BBVA Compass account or loan, you can start using Online Banking right away. Our easy-to-follow activation process gives you step-by-step instructions on how to get started. You’ll need the full account number or a Check Card and 4-digit PIN.

If you activate using an account number, you’ll see the current and available balances for the account. If you activate using your Check Card, you’ll see the current and available balances for all accounts tied to your card. You’ll start to see transactions (checks, cleared deposits, etc.) on the next business day. You can activate Online Bill Pay on checking accounts as soon as you’ve activated Online Banking and can start paying bills right away.

What do I need to get started?

You can sign on to Online Banking immediately if you have the following:

  1. Our requirement for online banking and bill pay is a browser with 128-bit encryption.

    The minimum browser requirements are:


    Windows XP, Vista, Windows 7
    or higher
    Macintosh
    OS 10.6 or higher
    Online Banking

    Internet Explorer 9.0 or higher

    Mozilla Firefox 19 or higher

    Google Chrome 26 or higher

    Opera 9.10 or higher
    (will not support Bill Pay Service)

    AOL 9.0 or higher (will not support Bill Pay Service)

    Safari 3.0.4 for Windows or higher
    Beta version (will not support Bill Pay service)

    Netscape 8.0+ (will not support the Bill Pay service)

    AOL 9.0 or higher (will not support Bill Pay Service)

    Safari 6.0 or higher

    Mozilla Firefox 19 or higher

    Google Chrome 26 or higher

      Windows XP, Vista, Windows 7
    or higher
    Macintosh
    OS 10.6 or higher
    Bill Pay

    Internet Explorer 8.0+

    Mozilla Firefox 9+

    Google Chrome 15+

    JAWS 12.0+

    Safari 6.0 or higher

    Mozilla Firefox 19 or higher

    Google Chrome 26 or higher

    The minimum requirements for Internet enabled mobile devices are:

    • Opera Mini (best)
    • Minimo.2
    • Thunderhawk

    If your browser doesn't meet these minimum requirements, please download the latest version of Microsoft Internet Explorer.

Can Online Banking be used with Quicken®

Yes. You can use it by itself via the Web, or access it with the current versions of Quicken for Windows or Quicken for Mac (The three most recent versions of Quicken are supported). In fact, you can use it both ways with the same Username and Password.

Links to third party sites are provided for your convenience. These sites are not within our control and may not have the same privacy, security or accessibility standards. Third parties are completely and solely responsible for the content and availability of their sites.

Get Started

By Phone 1-800-COMPASS