Skip to content. Skip to main navigation.


BBVA Compass

Browser Information

Frequently Asked Questions

We’ve collected some of our most frequently asked customer service and technical questions to help you resolve potential problems and get your questions answered as quickly as possible.

General Questions

What is a browser and what does it do?

A browser is what enables you to visit web sites and view web pages on your computer screen. Just as a word processor is the software you use to write letters and papers with your computer, a browser is the software you use to surf the web.

A browser handles all the work that goes into searching for and viewing web pages. For example, when you type http://www.bbvacompass.com/, your browser understands what this means and instructs your computer to find that web site.

Once you get to a site, your browser knows how to turn the programming instruction sent over the Internet into a meaningful web page. If your browser didn't understand this code, you couldn't read this material and view the accompanying graphics, like the BBVA Compass logo at the top of this screen.

What makes one browser more secure than another?

Browsers offer varying degrees of security, particularly in regard to encryption

Some browsers allow you to encrypt information so the information will be scrambled as it passes through the Internet. Some browsers offer more secure forms of encryption than others. Even the same version of a browser can come with different levels of encryption.

BBVA Compass considers adequate browser security to be critical, and we evaluate browsers to ensure they meet our requirements for online banking. Our security standards are among the strictest of any company conducting business on the Internet.

What are the requirements at BBVA Compass for supported browsers?

Our requirement for online banking and bill pay is a browser with 128-bit encryption.

The minimum browser requirements are:


Windows XP, Vista, Windows 7Macintosh
10.6 or higher
Online Banking

Internet Explorer 8.0 or higher

Mozilla Firefox 9 or higher

Google Chrome 15

Opera 9.10 or higher
(will not support Bill Pay Service)

AOL 9.0 or higher (will not support Bill Pay Service)

Safari 3.0.4 for Windows or higher
Beta version (will not support Bill Pay service)

Netscape 8.0+ (will not support the Bill Pay service)

Safari 5.1 or higher

Mozilla Firefox 9 or higher

Google Chrome 15

 
Windows 2000, XP, Vista,
Windows 7

Macintosh
10.6 or higher
Bill Pay

Internet Explorer 8.0+

Mozilla Firefox 9+

Google Chrome 15+

JAWS 12.0+

Safari 5.1+

Mozilla Firefox 9+

Google Chrome 15+

The minimum requirements for Internet enabled mobile devices are:

  • Opera Mini (best)
  • Minimo.2
  • Thunderhawk

How can I maximize my browser's security?

  • Set your browser's safety level to at least the medium security setting.
  • Exercise caution if an ActiveX control, is about to be downloaded to your computer.
  • Downloaded ActiveX programs can take complete control of or even destroy or delete the data on your computer.

    To find out about the web site or publisher, click on the information provided on its security certificate before you download an ActiveX program. Again, be cautious if you see certificates from unknown web sites or web publishers.

    Most certificates give you the option to turn off future certificates notices. Do not select this option if you wish to carefully monitor the source of the programs that you download onto your computer.

  • You have several other options under your browser's Security tab that allow you to choose what types of software can be downloaded onto and run on your computer. For more secure use of the Internet, you should:
    • Not allow the downloading of ActiveX content
    • Disable ActiveX controls and plug-ins
    • Not run ActiveX scripts
    • Disable Java programs
  • If you download programs from the Internet onto your computer, it's a good idea to find out about the program's publisher or web site. Additionally, you may want to only download programs from known or reliable sources.

    If a security certificate is presented to you when downloading a program from the Internet, you may be given the option to turn off future certification notices. Do not select this option if you wish to carefully monitor the source of the programs that you download onto your computer.

What can I do to protect my accounts and personal information while I'm banking online?

BBVA Compass takes numerous steps to keep your accounts and personal information secure, but you also play a role in maintaining the security of your banking information. Here's what you can do:

  • Memorize your password. Your online password authenticates you when you begin an online banking session. You should memorize this password and never write it down anywhere or reveal it to anyone.
  • Change your password regularly. You can easily do this online.
  • Remember to sign off. You may not always be at your own computer when you bank online, so it's important to sign off when you've finished banking. If you forget to do so, BBVA Compass automatically signs you off after 20 minutes of inactivity.
  • Use your browser's built-in security features. Choosing certain security settings and options will help protect the privacy of your accounts and personal information.
  • Make certain that your browser shows you are at the BBVA Compass site.
  • Look at our detailed instructions on how to maximize your browser's security.

What security measures are taken to prevent sensitive information from being intercepted online?

From the moment account information leaves your computer to the time it enters BBVA Compass' computers, all online banking sessions are encrypted. That means your password, as well as all information relating to you and your accounts, employ some of the best forms of cryptology that are commercially available for use over the Internet.

If for any reason your secure session ends, your online banking session automatically terminates.

Back to top

Get Started

By Phone 1-800-COMPASS