Frequently Asked Questions
We have collected some of our most frequently asked customer service and technical questions to help you resolve potential problems and get your questions answered as quickly as possible.
How do I add more accounts?
When you need to add more BBVA Compass accounts to Online Banking, go to the Service Center tab, and select Add Accounts.
On the Add Accounts screen, you'll be asked for the account numbers for the accounts you want to add, and you'll need to select the account type from the dropdown menu.
Account types you can add to your Online Banking profile:
- Checking Accounts
- Credit Cards (including HELOCs)
- Installment Loans
- Lines of Credit
- Money Markets
- Mortgage Loans
- Savings Accounts
Once you've completed the list, your request is sent to us in a secure message so that your privacy is protected.
We should be able to add accounts within 2 business days.
Check your Messages Received in Online Banking for a message from us to see that those accounts have been added.