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BBVA Compass

Mobile NSF Alerts

Frequently Asked Questions

We’ve collected some of our most frequently asked customer service and technical questions to help you resolve potential problems and get your questions answered as quickly as possible.

Mobile Banking NSF Alerts Questions

What is Mobile NSF Alerts?

Mobile NSF Alerts gives you the ability to receive alerts from your registered consumer checking account to your mobile phone through text messaging. You can receive text message alerts when your account is overdrawn or when items are presented against nonsufficient funds.

What are the requirements for using Mobile NSF Alerts?

You must register your consumer checking account at a branch (or through online banking at 1-800-273-1057), and your mobile phone and carrier must be able to send and receive text messages over their network. Also, you must register your phone in the Mobile NSF Alerts service in order to receive text messages for the program. Contact your mobile carrier for text capability. View a list of mobile carriers that support Mobile NSF Alerts.

How does Mobile NSF Alerts work?

After registering your consumer checking account at a branch and registering your phone, you will be ready to start receiving Mobile NSF text message alerts. Whenever your registered consumer checking account is overdrawn or when items are presented against insufficient funds, an alert will be sent to your phone from our universal short code 56355 (you may want to save this number in your mobile contacts). View a complete list of commands.

Is there a fee for using Mobile NSF Alerts?

No. BBVA Compass does not charge for the Mobile NSF Alerts service. However, message and data rates may apply. Check with your wireless carrier for text message rates and plans available for your phone.

How do I register for Mobile NSF Alerts?

Register your newly opened consumer checking account at a branch or through online banking at 1-800-273-1057, and register your phone. A verification ID will be sent to your phone, give that number to the bank employee so your phone may be registered.

What are the commands for using Mobile NSF Alerts?

Are the commands case sensitive?

No, commands are not case sensitive. You can use lowercase, uppercase, or a combination.

Which mobile carriers support Mobile NSF Alerts?

  • Alltel
  • AT&T
  • Boost
  • Cincinatti Bell Wirelss
  • nTelos
  • Sprint
  • T-Mobile
  • US Cellular
  • Verizon Wireless
  • Virgin Mobile

Contact your carrier if it isn't listed. You may also want to ask if they are affiliated or have contracts with any of the carriers listed. Also, you may text the keyword HELP to our universal short code 56355. An informative text message is returned if your carrier is participating.

Does Mobile NSF Alerts work with prepaid phone service plans?

Yes, our Mobile NSF Alerts service will work with most prepaid phone plans. Some plans do not support short codes. Here are the ones we've found:

  • T-Mobile's prepay service does not support any short codes.
  • Some of Verizon Wireless MVNOs do not support short codes (ex. MIGO).
  • TRACFONE® prepaid plans do not support short codes across most carriers.

How do I know if my mobile phone can send or receive text messages?

Most mobile phones indicate if they're text compatible. Contact your carrier for more information on whether your phone and service plan support text messaging.

I am not able to receive any text messages from Mobile NSF Alerts using the short code, yet friends can send me text messages. What should I do?

Text messages from friends come through the network in a way that is different from the system-generated text messages from Mobile NSF Alerts. That is why messages from friends are not blocked. It is possible when your mobile phone service was established that a block was set on system-generated text messages, or your phone's preferences may have this block selected. If you are unable to receive text messages from any other short codes, then this is most likely what is wrong. The best solution is to contact your carrier and see if they can remove the block preferences from your phone so you may start receiving Mobile NSF Alerts text messages.

How can I get help with Mobile NSF Alerts?

  • Text Message: Type HELP to the universal short code 56355 for contact information and commands from your registered phone;
  • Online: See our Mobile NSF Alerts demo for more information;
  • Phone: Call customer service for questions with Mobile NSF Alerts at 1-800-273-1057.

What happens if I switch my phone/number/carrier?

  • Switching Phones: If you purchased a new phone and you're using the same carrier and the same phone number, you don't need to reregister your phone.
  • Switching Numbers: If you have a new phone number (regardless of switching carriers), you'll need to register your new mobile phone number. You'll also need to delete your old number at a branch or through telephone banking at 1-800-273-1057 and register your new mobile number.
  • Switching Carriers: If you switch carriers—even if you keep the same phone number—you'll need to register your mobile phone number with your new carrier so you can continue to use Mobile NSF Alerts.

Can I add a second phone number to my Mobile NSF Alerts service?

Yes. Mobile NSF Alerts currently allows multiple mobile phone numbers per registered consumer checking account. For a joint account, more thean one account holder can register multiple phones.

Is it safe to use Mobile NSF Alerts service?

Yes. Mobile NSF Alerts service does not send full account numbers or other confidential information about your account. For example, only the last four digits of your account number is displayed when a Mobile NSF text message alert is sent.

Can the same phone number be used with more than one Mobile NSF Alerts account?

Yes. Multiple mobile phones can be linked to more than one registered consumer checking account.

I've lost my mobile phone. What should I do?

You should delete your registered phone number from your Mobile NSF Alerts service immediately. Visit a branch or call 1-800-273-1057 to cancel your service. Add your phone when you're ready to use Mobile NSF Alerts again. You may also want to contact your wireless carrier so your phone can be deactivated and protected from unwanted charges.

Can I reregister the same phone number even though it has been deleted?

Yes, you can register the same phone number again.

BBVA Compass does not charge for the Mobile NSF Alerts Program; however, message and data rates may apply. Check with your mobile carrier for your text message rate plan and available plans.

Get Started

By Phone 1-800-COMPASS