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BBVA Compass

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If you would like to assert there has been an error made with the servicing of your consumer mortgage loan, or if you would like to request information about the servicing of your consumer mortgage loan, and if you would like your assertion or request to be treated in accordance with the procedures provided in 12 C.F.R. Parts 1024.35 and 1024.36, then you must send written notice to us at Compass Bank, PO Box 10184, Birmingham, Alabama 35202. Otherwise, we will treat your assertion or request per our standard policies and procedures.

You have certain rights under Federal law related to resolving errors and requesting information about your mortgage account, and you may learn more about your rights by contacting Compass Bank, or by visiting

Chat Online

Request to chat now Monday - Friday: 7:00 a.m. - 10:00 p.m. CT
Saturday: 8:00 a.m. - 4:00 p.m. CT

Contact By Phone

Customer Service and New Accounts 1-800-COMPASS
New Mortgage and Home Loans 1-888-8-LENDING
International (Mexico) Customer Service 001-866-342-2512
Online and Mobile Banking
Customer Service 1-800-273-1057
Loan Customer Service and
Automated Loan Payoff 1-800-239-1996
Credit Card Customer Service 1-800-239-5175
Investment Solutions Customer Service 1-800-239-1930