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BBVA Compass

The Help You Need

The BBVA Compass Disaster Relief Program

We believe in helping out our neighbors in times of need. To show our support for the people in our community who have been impacted by the wildfires in Colorado and New Mexico, we'd like to extend a helping hand. Please let us know if you need any of these special relief programs by calling 1-866-885-2124. These programs are available to individuals and businesses who suffered damage in FEMA-designated disaster counties through Sept. 30, 2012, unless otherwise stated.

Consumer Products

Unsecured personal loans

Fixed-rate 3-year term personal unsecured loans in amounts of $2,500 to $10,000 are available with a rate discount of 500 basis points off the posted rate.3

BBVA Compass Credit Cards

New customers will receive 0% APR on purchases for the first six months after opening their account. Existing customers who call 1-866-885-2124 within 90 days of the disaster to request relief in the wake of the wildfires will receive 0% APR on existing purchase balances and new purchases for six billing cycles.3

Home Equity and Home Improvement Products

Home equity loans, Equity Optimizer Lines of Credit and Home Improvement Loans are eligible for a 25 basis point discount off the posted rate.3

Simplified Line of Credit

We will waive the Advance Fee (3% of the advance amount; minimum advance $1,000) on all new advances made by Sept. 30, 2012. New and existing customers affected by the wildfires are eligible for this offer and must call 1-866-885-2124 to request the removal of the Advance Fee from their statement balance.3

Penalty-free CD withdrawals

This may be a vital source of cash for you right now, so we're waiving the early withdrawal penalty on CDs.1

Payment deferral program on existing mortgage loans

If you are unable to make your payment on your mortgage loan, you may be able to defer payments while you're getting back on your feet. Consumer mortgage loan customers anticipating payment disruptions due to severe weather damage can call 1-866-885-2124 to request a payment deferral.2

Payment deferral program on other existing loans

This deferral program applies to all other consumer loans, including home equity loans and lines of credit, overdraft protection lines of credit, and consumer credit cards, as well as small business credit cards, indirect loans, and small business loans and lines. Customers must call 1-866-885-2124 to request deferral assistance to be considered for the deferral program.2

Replacement Debit and Credit Cards

We will waive the normal fees for replacement cards and express delivery. Simply call 1-866-885-2124 to order a replacement card and request a waiver of the replacement fee under the disaster recovery program.

Waived late fees

Customers can request a refund of late fees under the disaster recovery program for any loan payments that were delayed in the mail.2



1Early withdrawal penalty waiver for CDs is not available for the first six days after deposit for new CDs.

2The granting of deferrals and refunds of late fees are subject to approval upon account review. All disaster relief programs expire Sept. 30, 2012.

3All loans, lines and credit cards are subject to standard application and underwriting requirements and approval, including credit approval. Professional Group Unsecured Loans and Lines of Credit are excluded from these offers. Some restrictions and limitations may apply. Rates and terms are subject to change without notice. See your local banking center for details. Rate discounts and eligible related offers are available on applications submitted through Sept. 30, 2012 unless otherwise stated.

How can we help?

Please see your local branch or call 1-866-885-2124 for more information on these offers.

For Businesses

BBVA Compass Disaster Relief Program for Small Businesses >