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Report Fraud and Identity Theft

If you suspect account fraud or identity theft, please contact BBVA Compass immediately at 1-800-266-7277 and the appropriate companies and government agencies listed below.

Contact BBVA Compass

  • Fraudulent activity on BBVA Compass accounts
    1-800-266-7277 (1-800-COMPASS)
  • Fraudulent (phishing) emails claiming to be from BBVA Compass
    1-800-273-1057, or forward email to fraud@bbvacompass.com.
  • Lost/stolen checks and ATM or debit cards, or suspicious debit or ATM transactions 1-800-266-7277 (1-800-COMPASS)
  • Lost/stolen credit cards or suspicious credit card transactions
    1-800-266-7277 (1-800-COMPASS)

Contact creditors

  • Close any accounts that have been compromised and reopen them with new account numbers and passwords.
  • Contact other creditors, including credit card and phone companies, banks, and other lenders, to notify them of potential fraud. Consider following up your telephone conversations with a letter.

Report check fraud

Contact the major check verification companies to request that retailers using their databases be notified not to accept the stolen checks.

Telecheck
1-800-710-9898

Certegy
1-800-337-5689

 

File a police report

Contact your local police department with information about the incident(s)

Contact the three major credit bureaus

Request a copy of your credit report. Review your reports for any additional fraudulent activity. Request a "fraud alert" for your file and a victim's statement asking creditors to call you before opening new accounts or changing existing ones. Make sure all contact information is accurate.

Equifax
1-800-525-6285 or
www.equifax.com

Experian
1-888-397-3742 or
www.experian.com

TransUnion
1-800-680-7289 or
www.transunion.com

 

Contact other agencies as needed

  • Postal Inspection Service: www.usps.com
    If you believe your mail was stolen, notify your local post office and police department.
  • Social Security Fraud Hotline: 1-800-269-0271
    If you suspect someone is fraudulently using your Social Security number, call the hotline.
  • Department of Motor Vehicles (DMV): www.dmv.org
    If you believe someone is trying to get a driver’s license or identification card using your name and information, contact your local DMV.
  • Federal Trade Commission - www.ftc.gov
  • File a complaint with the FBI / Internet Crime Complaint Center (IC3)
    The Federal Bureau of Investigation (FBI) ICI has a joint partnership with the Internet Crime Complaint Center (IC3) and the National White Collar Crime Center (NWC3C). www.fbi.gov.contact or www.IC3.gov

Be sure to:

  1. Keep written records of the incident. Include what happened, what was lost or stolen, and what steps you took to report the incident to law enforcement and the various agencies, banks, and firms involved.
  2. Include the date, time, telephone numbers called, the name of the person you spoke to, and any other relevant information.
1-800-COMPASS Call to report any suspicious credit, debit, ATM or online transactions