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Frequently Asked Questions

Billing

When will proceeds from my sales transactions be credited to my business checking account?

Funding for Visa, MasterCard, and Discover Network transactions will be credited to your BBVA Compass business checking account the next business day after you have transmitted your batch successfully prior to 11:00pm Central Time. For American Express, the typical time for funding is 3-5 business days, which is controlled by American Express.

Do I receive 100% of my sales proceeds into my business checking account or are fees deducted before funding?

You will receive 100% of your Visa, MasterCard, and Discover Network funds into your BBVA Compass business checking account the next business day with fees deducted on the 15th or next business day of the following month.

Can I have my sales proceeds deposited into my personal checking account?

No. Sales proceeds are required to be deposited into a business checking account.

When will I receive my first merchant statement after my account is approved?

If your account is approved prior to the 20th of the month, you will receive your first statement the first week of the following month. For example, if your account is approved April 10th, your first merchant statement will be received during the first week of May.

Can I access my monthly merchant statements online and discontinue receiving my paper statements?

Yes. An exact duplicate of your monthly merchant statement is available online through e-Connections, our comprehensive online merchant tool. Statements are available in PDF format accumulating the last 13th months.

How do I pay BBVA Compass for the fees due on my merchant statement?

The total amount due as listed on your monthly statement will automatically be deducted from your business checking account on file on the 15th of the following month or the next business day if the 15th falls on an observed holiday or weekend.

Can I mail a check for the fees due on my account instead of having the fees automatically debited from my business checking account?

For convenience, the total amount listed as due on your monthly statement is automatically deducted from your business checking account on file.

What is interchange?

Interchange is the transfer rate exchanged between the merchants' and cardholders' financial institutions each time a payment card is processed. Its primary role is to create the right balance of incentives between cardholders' financial institutions – which promote and issue payment cards to consumers – and merchants' financial institutions – which enroll and process payment card transactions for merchants. Interchange powers the payments system, which enables financial institutions to connect to merchants and cardholders all around the globe. It assures that financial institutions invest in the payment system and the benefits that all cardholders enjoy – from protection against fraud to car rental insurance to airline miles to 24/7 customer service. And by balancing the economics among all participates, interchange encourages more merchants to accept payment cards

What is a Mid-Qualified or Non-Qualified fee?

Depending on your pricing plan type, you may see a line item referenced as Mid-Qualified or Non-Qualified on your monthly statement. Transactions are generally categorized into groups based on various factors which determine the rate you pay for that transaction. The following information helps provide more detail around Mid-Qualified and Non-Qualified fees. Retail Face-to-Face Pricing Plan

  • Mid-Qualified: Is a percentage rate in addition to the discount rate that merchants are charged when certain transactions do not qualify for the discount rate. This rate will occur for a few reasons, such as when a transaction is keyed into a point-of-sale (POS) device as opposed to swiping the card and includes Address Verification Services (AVS) and an invoice number. In addition, some special reward cards will also qualify for the Mid-Qualified Rate.
  • Non-Qualified: Is a percentage rate in addition to the discount rate that merchants are charged when certain transactions do not qualify for the discount rate. This rate will occur for a few reasons, such as when a transaction is keyed into a point-of-sale (POS) device as opposed to swiping the card and does not include Address Verification Service (AVS) or an invoice number. In addition, some special reward cards and all business, commercial, corporate, purchasing, government, international cards and transactions not settled within a specified time frame will also qualify for the Non-Qualified Rate.
Card-Not-Present Pricing Plan
  • Non-Qualified: Is a percentage rate in addition to the discount rate that merchants are charged when certain transactions do not qualify for the discount rate. This rate will occur for a few reasons, such as when a transaction is keyed into a point-of-sale device as opposed to swiping the card and does not include Address Verification Service (AVS) or an invoice number. In addition, some special reward cards and all business, commercial, corporate, purchasing, government, international cards and transactions not settled within a specified time frame will also qualify for the Non-Qualified Rate.

What is the Visa Misuse of Authorization System Fee?

The Visa Misuse of the Authorization System Fee is billed when a merchant authorizes a Visa card but does not settle or reverse the authorization within a specified time if the merchant submitted the authorization in error and/or the cardholder cancelled the sale. For card-present transactions, authorizations must be settled or reversed within 24 hours while Card-not-present merchants are allowed up to 72 hours.

What is the Visa Zero Floor Limit Fee?

The Visa Zero Floor Limit Fee is billed when a merchant has a clearing transaction that cannot be matched to a previously authorized or partially authorized transaction.

Customer Service

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By Phone 1-800-239-1220

By Fax 205-297-6132